Job description

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

· Manages IT team including systems analysts, technicians and Business Systems Analysts.

• Responsible for local applications support function.

· Responsible for administration of Servers (physical and virtualized), LAN and WAN, troubleshooting and contact to external partners.

· Cultivate and curate a service-oriented culture, providing IT support to end-users for hardware, software and communications (data and voice).

· Oversee the procurement of all technical equipment for both Central and Remote offices and/or users (Laptops, VOIP, Smart phones, Peripherals, Printers/Copiers/Fax Machine etc.)

· Places support calls with vendors as needed on new and existing equipment.

· Responsible for assuring timely execution of backup of all local data as well as adherence to backup policies.

· Administers facility security systems (access, cameras, badges).

· Administers PBX/voicemail systems.

• Maintain an inventory of all IT equipment and software.
• Ensure that all appropriate software is installed and setup where needed and in accordance with corporate policies.
• Assure reliable availability of data and voice communication including necessary hardware and software.
• Assist users with the development, testing, documentation, and implementation of any new systems as needed.
• Follow all relevant policies and procedures (5S, Safety, ARC policies, especially IT-policies)

EDUCATIONAL AND EXPERIENCE AND SPECIALIZED KNOWLEDGE REQUIREMENTS

• Degree in Computer Science or related technical field
• 5-10 years in experience in IT support role (Networking, systems administrator, database administrator, systems analyst)
• MS Certified preferred – Knowledge of MS Exchange/ Outlook
• Strong problem-solving skills
• Good vocal and written communication skills
• Good organizational skills
• Ability to work with employees and vendors at all levels
• High safety and cleanliness standards
• Dependability on a daily basis
• Positive attitude, flexibility
• Ability to walk, stand, push, pull, reach overhead, bend, and kneel.

Job Type: Full-time

Pay: $90,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Yearly bonus

Experience level:

• 10 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• La Porte, IN 46350: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT support: 10 years (Required)
• SAP: 5 years (Required)

Work Location: One location

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