Job description

Job Title: Information Technology Support SpecialistLocation: Information Technology (IT)Job Group: Support Staff, Non-UnionPay Level: ExemptReports To: Information Technology Support CoordinatorSummary: Works under the general oversight of the Information Technology Support Coordinator. Facilitatesaccess to and utilization of information and technology resources for staff and students through the school helpdesk. Provides user support for hardware and software applications.Essential Duties and Responsibilities: 1. Provides assistance to technology users through phone calls, walk-ins, or traveling to District locations by: a.

Diagnosing and troubleshooting hardware, network, and software problems.b. Installing and upgrading hardware, operating systems, and software programs.c. Communicating with end users during the repair process.d. Maintaining user accounts.2.

Assists the Information Technology Support Coordinator and Department by: a. Maintaining an inventory of computer equipment and software, as needed.b. Providing on-site multi-media production assistance to students, staff, approved outside users, and SchoolBoard members in support of district initiatives and/or approved work.c. Photographs employees and issues new ID cards.d.

Participates and works with IT Department Student Intern program and initiatives.e. Performing other duties as assigned.3. Remains current on career related subject matter by: a. Attending professional meetings and conferences related to information technology subject matter, asrequested.b.

Remaining current with software in use including, but not limited to: the Student Information System,SpedDoc, Microsoft products, library software and other administrative/operational software systems.c. Assisting with school-based technology plans and development.General Responsibilities: The ability to work in a collaborative team environment is essential to the employee'ssuccessful job performance. The ability to work independently and to produce acceptable outcomes in a timelymanner is required. Regular attendance in accordance with established work schedule.

Demonstrated ongoingcommitment to workplace diversity, sustainability, and delivering exceptional customer service.Qualification Requirements: To perform this job successfully, an individual must be able to perform each essentialduty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience: Associates Degree or equivalent in technology is preferred. Demonstratedexperience and/or training in software, hardware, multimedia presentation tools, and other technology relatedinformation, as well as customer service is essential. Experience in classroom technology, multimedia presentations,or related field helpful.Language Skills: Ability to read, analyze, and interpret information from professional journals and technical documents;the ability to extrapolate relevant information and translate into simple written and/or oral instructions is essential.

Abilityto effectively receive and respond to comments, inquiries, or complaints from students, staff, faculty, and administratorsin various formats (electronic, in-person, written.) Ability to present information clearly and succinctly to others (small tolarge groups) in formal or informal venues and demonstrate effective communication, interpersonal, and organizationalskills is required.Mathematical Skills: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practicalsituations. Must apply basics of algebra, geometry, and statistics to daily applications.Reasoning Ability: Ability to observe situations, define problems, identify solutions, and assume appropriateresponsibilities within scope of the jobs responsibilities to achieve satisfactory results. Demonstrates a mechanicalaptitude.Other Skills and Abilities: Demonstrates knowledge, competence, and skills in all aspects of current and emerginginformation technology, including telecommunications access, and educational software and hardware.Demonstrates technical competencies in building-based hardware and software including but not limited to: multimedia equipment (LCD projectors, SmartBoards, scanners, digital camcorders, and cameras) all MicrosoftOffice Suite applications, SQL, and Crystal Reports. Demonstrates ability in organizational, human relations, andtraining skills.Physical Demands: The physical demands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job.

Reasonable accommodations, as defined by theDistrict, may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to use fingers to operate computer ortypewriter keyboards, sit, walk, stand, talk, and hear. The position occasionally requires workers to lift and carry upto 75 pounds; climb stairs, ladders, or scaffolding; bend and crouch; reach, hold, grasp, and turn objects; and feelthe shape, size, and temperate of objects. The work typically requires the ability to speak and to hear normally andlisten for sounds associated with technological equipment, to use normal and or aided vision for near and distantobjects and to detect odors. The individual must meet deadlines from several sources and interact with others.Occasionally the position requires the employee to work irregular or extended hours.

The noise level of the workenvironment ranges from quiet to moderate.Work Environment: The work environment characteristic described here are representative of those an employeeencounters while performing the essential functions of the job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.The work is performed in a typical school environment and primarily indoors. The noise level is quiet to moderate.Terms of Employment: Full YearEvaluation: AnnuallyApproved: 6/27/14/S.WeissThe information contained in this job description is for compliance with the Americans With Disabilities Act (A.D.A.) and the ADAAmendments Act of 2008 (P.L. 110-325), which became effective on January 1, 2009 is not an exhaustive list of the duties performed forthis position.

Additional duties are performed by the individual(s) currently holding this position and additional duties may be assigned.The Board reserves the right to waive the essential requirements contained in this job description.

abouteureka.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, abouteureka.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, abouteureka.com is the ideal place to find your next job.