Position Description

Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Incumbents possess a degree of knowledge and proficiency sufficient to perform work independently with little or no additional training.

The incumbent will be an integral member of the Technical Services (Field Services and Help Desk Support) team which is responsible for upgrading, troubleshooting, repairing, or replacing software and hardware components on workstations such as adding memory, swapping hard disk drives and monitors; attaching peripherals; and configuring and installing desktop applications for optimum performance; establishing new user accounts, email accounts, assigning or modifying permissions as required; resetting passwords; interviewing users to identify needs and resolve workstation issues; assisting users by troubleshooting and resolving initial help requests as well as providing introductory and ongoing training to workstation users; participating in the research of hardware and software components for procurement according to agency policies and procedures, evaluating products in terms of agency needs, making purchase recommendations to management, and preparing purchase orders for hardware or software as directed.

The incumbent must be able to use imaging software to configure workstations; install and test new and recycled workstations; install DETR-approved application software on client computers; complete all required transfer/delivery documents; make appropriate changes, get signatures and deliver documents to assigned NSS inventory staff; respond to help desk calls and resolve problems as assigned; review Help Desk log daily and annotate with resolutions to DETR Help tickets; install, test and replace hardware as required on client computers; contact vendors for hardware or software support as required; and assist in periodic IT equipment inventories. Good customer service skills are required, as well as the ability to clearly and effectively communicate with technical and non-technical personnel.

This position may occasionally require some nights/weekends and holiday work shifts along with standby/call back notice and has a travel requirement of up to 25%.

To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0//

Minimum Qualifications

• Graduation from high school or equivalent education and two years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; OR one year of relevant experience as an IT Technician IV in Nevada State service; OR an equivalent combination of education and experience.

  
  

The Examination

Application Evaluation Exam

• The exam will consist of an application and resume evaluation. It is essential that applications/resumes include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.

Special Requirements