ITS Helpdesk (Computer Operations Tech I) Middletown Campus

Laurel Ridge Community College
Full Time
Virginia
Posted
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Job description

Title: ITS Helpdesk (Computer Operations Tech I) Middletown Campus

Agency: Laurel Ridge Community College

Location: Frederick - 069

FLSA: Non-Exempt

Hiring Range: The hourly pay rate range for this position begins at $14.31 however, the actual rate will be commensurate with education and/or experience

Full Time or Part Time: Part Time

Additional Detail


Job Description:
Provides first-level (Tier I) helpdesk support to Laurel Ridge faculty, staff, and students who contact the ITS helpdesk. Responsible for maintaining the College's computers and associated peripheral equipment including preventive maintenance and repairs to other electronic office and classroom equipment. This equipment includes network components, computers, servers, audio-visual, video conference equipment, and other classroom electronics.

Compensation
The hourly pay rate range for this position begins at $14.31 however, the actual hourly rate will be commensurate with education and/or experience. The position is part time and as such cannot exceed 29 hours per week and is not eligible for health or leave benefits. However, the position may offer educational benefits through our professional development and educational assistance policies.
Telework
According to DHRM policy 1.61 Teleworking, effective July 5, 2022, Virginia state employees will return to the workplace. Consistent with pre-pandemic policies, telework may be an option for certain eligible positions. Eligible positions are determined by the type of work and job requirements of the position, as defined by heads of agencies.
Click here to learn about Laurel Ridge Community College.
Laurel Ridge Community College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a diverse environment, and strongly encourages applications from women, minorities, individuals with disabilities, and veterans. In compliance with the Americans with Disabilities Act (ADA), Laurel Ridge will provide, if requested, reasonable accommodation to applicants in order to provide access to the application, interviewing, and selection process. Please email eeo@laurelridge.edu for further information.
Laurel Ridge Community College is an equal opportunity institution providing educational and employment opportunities, programs, services, and activities. While honoring bona fide occupational exceptions as needed, the college shall promote and maintain equal employment and educational opportunities without regard to race, color, religion, disability, sex, sexual orientation, gender identity, ethnicity, marital status, pregnancy, childbirth, or related medical conditions including lactation, age, status as a veteran, national origin, or other non-merit factors. The college also promotes a safe working environment and prohibits sexual misconduct, including sexual violence and harassment.
Minimum Qualifications:
  • Demonstrated Customer Service experience
  • Basic knowledge of Various OS’s including Windows 10, MacOS, and iOS
  • Use and configuration of computing devices (Laptops, tablets, cell phones, etc.)
  • Strong written and verbal communication skills
  • Ability to work both independently, as well as part of a larger team
Preferred Qualifications:
  • Comptia A+ or equivalent certification
  • Demonstrated experience Working / learning in a college setting
  • Demonstrated Helpdesk / IT support experience

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