Job description

Glanbia Business Services Inc.
Junior IT Systems Administrator

An opportunity has arisen for a Junior IT Systems Administrator at Glanbia Business Services Inc based in St Johns, Michigan. This position will report into IT Operations Team Lead US East.

Career Framework Level: Entry Level, Step 2

Role Summary
The Junior IT Systems Administrator will be responsible for the implementation, support and maintenance of various technologies managed by the Information Technology department. This person will focus on the administration of desktop PC’s, servers, network equipment, telephony, security/access technologies and related systems operations. The position will provide 3rd level support to resolve problems in a timely and accurate manner.

Key Elements of the Role
Perform on-site and remote technical support by diagnosing hardware / software problems & replacing defective components
Maintains and monitors server operations, server backups, anti-virus compliance, encryption compliance,and network components according to standards and procedures; including incident & service request ticketing.
Performs 3rd level technical support for issues escalated from service desk
After hours support on a rotational basis

Qualifications
Bachelor Degree required
Technical certifications desirable

Skills & experience
Completes assignments as prioritized and directed with minimal supervision
Exhibits solid interpersonal and professional skills
Working knowledge of Server and PC operating systems and Active Directory
Basic understanding of TCP/IP networks, and VOIP telephony
Good written and verbal communication skills

Competencies:
Uses common sense and refers to existing practices and procedures when problem solving
A team player who has the ability to motivate others, making it fun while getting the job done
Seeks to continue learning and self-development
The energy, enthusiasm and drive to make it happen.
Adaptable and flexible in approach to work.
Looks beyond the obvious and doesn’t stop at the first answers.
Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement & the challenge to make it better
Recognises that reflecting on experiences can help develop new insights which can improve own performance and help others to benefit from their experience through knowledge sharing.

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

At Glanbia our culture will celebrate individuality, knowing that together we are more.

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