WHO IS DESIGN GROUP?
Design Group Americas is one of the U.S. leaders of gift packaging, crafts, décor, and creative play products with a portfolio of over 50 national brands, sold nationwide and around the globe in the mass, middle and specialty markets. We are proud to serve the best and biggest retailers in the market like Amazon, Walmart, Target, and JoAnn Stores PLUS over 7,000 independent specialty retailers.

Design Group is recruiting for a Key Account Representative for our Upscale & Specialty Channel. This is a remote position.

WHAT WILL I DO IN THIS ROLE?
You will support our Account Managers in providing superior quality service to national and specialty accounts for our upscale product division.

Summary of Responsibilities:

• Order processing and management for assigned accounts utilizing EDI system.
• Maintain detailed customer records and communicate customers’ special requirements.
• Collaborate with various departments on new product set up including components, item numbers, and UPC’s.
• Address cost, retail and UPC discrepancies on customer orders.
• Order tickets for customers requiring item re-work.
• Account Maintenance, including routing, labeling and other vender compliance.
• Interpret and communicate customer routing guidelines.
• Work with Inventory Analysts and Purchasing Department on large customer commitments including tracking availability and expected arrival of product, creation of allocation orders to reserve inventory, and follow up to ensure receipt.
• Provide planogram and assortment details to Purchasing for reorders.
• Monitor ship and cancel dates.
• Track shipped and unshipped sample items.
• Run weekly reports and conduct analysis when needed.
• Research issues and make recommendations regarding credit/debit discrepancies.
• Issue call tags when necessary.
• Other duties as assigned.

WHAT SKILLS DO I NEED?
You have an associate’s or bachelor’s degree in Business Administration, Marketing, or other related field or equivalent on-the-job training. You have worked in a sales support, corporate account, or customer relations role and have exposure to the manufacturing process. You are systems savvy and are proficient in Microsoft Office programs including Excel, Word, and PowerPoint.

You have a keen eye for detail and are adept at maintaining effective working relationships with internal and external customers. You are confident working independently and know when it is appropriate to elevate issues.

Prior experience with an accounting system such as JD Edwards as well as import/export knowledge is a plus.

WHAT DOES DESIGN GROUP OFFER ME?
We offer a comprehensive employee benefits package including medical insurance and 401k with matching program as well as a paid time off plan including family leave options. Design Group believes in a fun, flexible work environment that allows your creativity to flourish and grow.

Minimum pay rate: $40,000 annually
Maximum pay rate: $55,000 annually

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Design Group is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We are committed to building a talented network of diverse employees. We are looking at all products with new eyes to ensure we are representing diversity through design, marketing, and social media. We are working diligently to increase the number of minority-owned suppliers and freelancers that we partner with and product donations are being made to organizations that align with our support of inclusion and non-discrimination. Internally, we are working to increase the diversity within our workforce through multiple channels such as an internship program for aspiring black and brown designers and a revamped employee referral program to encourage employees to refer minority applicants. Our diversity initiatives are designed to make us a well-rounded and inclusive employer.