Job description
Overview:
The Warm Scottish Welcome team
The Scottish Government’s Super Sponsor Scheme is a quick and safe route for displaced people from Ukraine to come to the UK. By acting as ‘Super Sponsor’, rather than waiting for the UK Government’s matching process, Scotland can provide sanctuary immediately, welcoming significant numbers with the right safeguards in place.
Digital and Data services are a key part of that humanitarian response. This includes capturing offers of accommodation and providing tools to help the process of matching displaced people to those offers.
Our multi-disciplinary team are in the midst of delivering applications to help house displaced people from the Ukraine, with a long-term vision to design, build and manage a data platform to build additional applications on.
Digital (DDaT) Pay Supplement:
This post attracts a £5000 DDAT pay supplement after a 3 months DDaT competency qualifying period. Pay supplements are temporary payments and are subject to regular review.Responsibilities:
A Lead Service Designer is an expert practitioner who influences and mentors others. They work with service managers and programme directors to develop design concepts. They set direction, assure the quality of design delivery across teams and can lead multiple or highly complex services. Main duties include:
Leading Others
If invited to any interview or assessment the panel will be looking for evidence of how you meet the above competencies. More details on these are available in the Person Specification.
Person Specification Essential Criteria & Qualifications:
Essential Criteria
WHAT WE CAN OFFER YOU
A rewarding role where you grow professionally, have a positive impact (potentially on millions) while enjoying a healthy work-life balance.
We operate a flexible location policy, with a named base in Scotland. Staff are assigned to the base office, however there may be a need for travel to other Scottish Government offices/other locations depending on assigned work.
We provide an attractive package with extensive benefits: -
Click here to learn more about the full range of benefits you could enjoy.
HOW TO APPLY
The Closing Date for applications is the 8th January 2023
To apply please submit the following using our online application process: -
We are unable to progress applications which fail to provide clear evidence of meeting the essential criteria in their CV and Personal Statement.
DDaT_Recruitment_-_Further_Information
Diversity and Inclusion
Delivering a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives and backgrounds of everyone in Scotland in our work.
If you are considering applying and feel it would be helpful to discuss this initially, please contact Alastair Hutchison at alastair.hutchison@gov.scot
The Scottish Government is a diverse and inclusive workplace, and we want to help you demonstrate your full potential whatever type of assessment is used. If you require any adjustments to our recruitment process, please let us know via ScottishGovernmentrecruitment@gov.scot
As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appointments.
Personal information you provide in the recruitment process will be made available to Scottish Government and our additional data processors.
Rewarding work, transforming lives
The Warm Scottish Welcome team
The Scottish Government’s Super Sponsor Scheme is a quick and safe route for displaced people from Ukraine to come to the UK. By acting as ‘Super Sponsor’, rather than waiting for the UK Government’s matching process, Scotland can provide sanctuary immediately, welcoming significant numbers with the right safeguards in place.
Digital and Data services are a key part of that humanitarian response. This includes capturing offers of accommodation and providing tools to help the process of matching displaced people to those offers.
Our multi-disciplinary team are in the midst of delivering applications to help house displaced people from the Ukraine, with a long-term vision to design, build and manage a data platform to build additional applications on.
This role sits in the Scottish Government’s Digital Directorate, working in partnership with the recently formed Ukraine Resettlement Directorate.
Digital (DDaT) Pay Supplement:
This post attracts a £5000 DDAT pay supplement after a 3 months DDaT competency qualifying period. Pay supplements are temporary payments and are subject to regular review.
Service designers design the end-to-end journey of a service. This helps a user complete their goal and government deliver a policy intent. Their work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of government.
A Lead Service Designer is an expert practitioner who influences and mentors others. They work with service managers and programme directors to develop design concepts. They set direction, assure the quality of design delivery across teams and can lead multiple or highly complex services. Main duties include:
Coordinate the design of services, strategies, and policies to ensure business requirements and user needs are being met- Manage relationships and communicate with stakeholders at all levels - influencing, questioning and coaching them
- Advocate for inclusive, collaborative, user centred service design practices and embed them into service design and delivery
- Advise on which service design tools and methods to use
- Champion design for users for whom assisted digital and / or accessibility technologies are required to access a service
- Lead the prototyping and validation proposed design solutions using a variety of prototyping tools
- Make and guide on design decisions and communicate how decisions have been reached
- Mentor, coach and train junior design colleagues and assure that their work meets the required standards
Additional Duties
- Participate in and/or support programme and project assurance activities
- Other duties as required by SG to support wider corporate activities
- Provide Profession community leadership
Competencies
Leading Others
Communications and Engagement
Improving Performance
Analysis and Use of Evidence
If invited to any interview or assessment the panel will be looking for evidence of how you meet the above competencies. More details on these are available in the Person Specification.
Person Specification
No specific qualifications required.
Essential Criteria
- Experience in a complex environment, leading on service design planning and delivery within an agile development and delivery environment
- Experience of development and delivery of service design artefacts to support organizations to ‘see the big picture’ and work across boundaries
- Experience drawing different stakeholders and data sources together to provide evidence and gain agreement for strategic priorities and decisions
- Excellent organizational, communication and management skills with the ability to manage competing priorities, work to tight deadlines and deliver a high quality service
WHAT WE CAN OFFER YOU
A rewarding role where you grow professionally, have a positive impact (potentially on millions) while enjoying a healthy work-life balance.
We operate a flexible location policy, with a named base in Scotland. Staff are assigned to the base office, however there may be a need for travel to other Scottish Government offices/other locations depending on assigned work.
We provide an attractive package with extensive benefits: -
Salary between £52,355 and £65,276- £5000 Digital (DDaT) Pay Supplement after a 3 month qualifying period ***
- Generous Pension Scheme with employer contributions ranging from 26.6% to 30.3%
- Flexible working arrangements including compressed hours and flexi time, with potential to accrue up to 4 days off a month
- 25 Days Annual Leave (increasing in line with service) plus 11.5 days Public & Privilege holidays
- Access to a wide range of courses offered by the Scottish Digital Academy, plus opportunities to gain professional memberships and academic qualifications
- Automatic Membership of the Scottish Government DDaT profession and professional development system
Click here to learn more about the full range of benefits you could enjoy.
Click here to learn more about the full range of benefits you could enjoy.
HOW TO APPLY
The Closing Date for applications is the 8th January 2023
To apply please submit the following using our online application process: -
A CV (no longer than two A4 pages) setting out your career history, with key responsibilities and achievements, with particular reference to the essential criteria- A Personal Statement (no longer than 750 words) explaining why you consider your personal skills, qualities and experience suitable for this role, with particular reference to the essential criteria
We are unable to progress applications which fail to provide clear evidence of meeting the essential criteria in their CV and Personal Statement.
DDaT_Recruitment_-_Further_Information
DDaT_Recruitment_-_COVID-19_Candidate_Guide
Diversity and Inclusion
Delivering a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives and backgrounds of everyone in Scotland in our work.
We are focused on hiring the very best talent available, encouraging applications from candidates of all backgrounds, working to ensure everyone is treated fairly, with respect and has a positive recruitment experience – regardless of the outcome.
It’s not essential to be in a similar role right now. You may be working in another field or returning from a career break - the experiences you have gained through this can bring fresh perspectives to our teams and work.
If you are considering applying and feel it would be helpful to discuss this initially, please contact Alastair Hutchison at alastair.hutchison@gov.scot
The Scottish Government is a diverse and inclusive workplace, and we want to help you demonstrate your full potential whatever type of assessment is used. If you require any adjustments to our recruitment process, please let us know via ScottishGovernmentrecruitment@gov.scot
As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appointments.
Personal information you provide in the recruitment process will be made available to Scottish Government and our additional data processors.
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