There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

The UX Delivery Lead will be responsible for supporting and delivering an engaging user experience for a specific employee audience within Operations IT, transforming unmet user needs and business opportunities into successful employee tools. This position will be a single point of contact for UX work within a specific domain, assessing upcoming project needs and supervising all UX work and deliverables. The Delivery Lead will represent the Employee UX team and be responsible for socializing and implementing the team’s design standards for our desktop and mobile applications with team members and solution partners to ensure consistency throughout the Operations portfolio.

• Develop subject matter expertise in a domain for a specific workgroup, understanding the needs of its users and the applications they use to perform their tasks
• Oversee UX work and contractors across domain projects
• Implement design standards
• Work with UX PM to staff new intake requests and track projects
• Review wireframes, screen-flow diagrams, prototypes & UI specs
• Identify user needs and business requirements as inputs to design
• Review usability research findings and lead all aspects of related design improvements
• Collaborate with cross-functional teams as well as business partners throughout the design process
• Communicate with multiple team members to review progress, articulate design decisions and incorporate feedback appropriately
• Provide design support during development and execution
• Assist with QA to ensure designs are implemented accurately and with the highest standard
• Review visual design assets and document visual styling specification for development team
• Master knowledge of design standards for both mobile and desktop applications

• Bachelor’s degree in a relevant field (Human-Computer Interaction, information design, communications, Computer Systems, etc.)
• Demonstrated ability in UI/UX design or UX research, 5+ years' experience
• Portfolio examples of past UX work such as wireframes, comps or research reports
• Understanding of HTML, JavaScript & CSS and design frameworks such as iOS, Android and Material Design
• Familiarity or experience using UX tools (Axure, Sketch, Adobe Creative Cloud, InVision, Keynote, etc.)
• Experience with WCAG accessibility standards
• Validated effectiveness in working as a member in cross-functional teams which include business analysts, designers, researchers, developers, and product owners
• Experience with Agile and/or lean philosophy and methods
• Experience or understanding of designing for both web and mobile applications
• Experience creating or reviewing wireframes, visual design comps and design specification documents
• Ability to lead a UX team and develop consensus with cross-functional collaborators and partners
• Positive demeanor and be able to work optimally in a team
• Strong sense of accountability and aim to get results
• Excellent verbal and written communication skills
• High attention to detail but able to work quickly to meet deadlines
• Ability to tackle problems creatively and optimally
• Maintain a user-centered approach in design perspective and practice
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Experience supporting UX deliverables for eCommerce or enterprise applications
• Airline or travel industry

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.