At JPMorgan Chase, we have an obsession for taking care of our customers and employees, making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations and having a strong commitment to diversity and inclusion. At Chase, you'll have the opportunity to help people make the most of their money so they can make the most of their lives.

As Market Director of Banking you will lead a world class customer experience, strategize to increase the growth of the deposits and banking business, develop and coach Branch Managers, and oversee the management of the market alongside other executive leaders. The Market Director also plays a key role in ensuring our Customer Promise comes to life for our clients, by creating a culture of excellence and an environment that meets a high standard of customer service and excellence within the community.

Job Responsibilities

• Manage and coach branch managers to engage customers and address any escalations
• Develop best practice techniques for coaching, reviewing business, cooperation and ensuring compliance
• Recruit, retain, and develop excellent talent and instill an environment where employees feel valued, supported, and able to achieve career growth
• Develop strategy to achieve key financial metrics including deposit and investment balance growth, customer acquisition and retention, and expense management
• Lead integration with partners from Chase Wealth Management, Business Banking and Home Lending (One Chase) to ensure the growth of other lines of business, including investments and loans
• Manage the market to ensure an excellent customer experience and deploy resources to optimize market performance
• Ensure that all branch managers are effectively mitigating risk and remaining in compliance to guarantee a safe banking experience for clients through deep dives and business review

Required Qualifications, Skills and Capabilities;

• 5-7 years of Branch management or other related leadership experience
• Proven track record of coaching and developing high performing sales teams
• Ability to effectively translate knowledge of financial markets and economic trends
• Identify needs of market segment in order to tailor proactive customer education
• Demonstrates ability to build relationships and proactively collaborate with other lines of business remotely
• Is proactive; takes initiative to identify solutions, has entrepreneurial business spirit and executes with a sense of urgency

Preferred Qualifications, Skills and Capabilities;

• Bachelor's degree
• Familiarity of local/regional market trends and demographics
• Ability to set the tone of commitment to diversity and inclusion
• Consumer/commercial credit knowledge; Understanding of financial planning and customer life cycle
• Strong commitment to upholding a sound risk and controls environment

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans