Job description

Role and Responsibilities:

With a customer service orientation-- register clients, handles incoming calls, scheduling clients and performs general office duties. May also assist other staff with over-flow work and other tasks as needed.

Key Responsibility Areas:

1. "Opens" the office each day, according to protocol.

2. Answers the telephone pleasantly, and by the third ring as often as possible; routes call or takes message.

3. Greets patients as they arrive for scheduled appointments.

4. Provides new patients appropriate paperwork for required signatures.

5. Verifies demographic and insurance information for new and established patients, according to protocol—with an accuracy rate of 100%.

6. Explains financial and collection policies to new patients—provides written guidelines to each patient.

7. Ensures all patient paperwork is complete before patient is seen—puts the chart up for the clinical staff.

8. Informs patients in the reception area when the physicians are running behind—offers to reschedule patients, if necessary.

10. Keeps the patient reception area neat and clean always throughout the day.

11. Facilitates any physician requests throughout the day.

12. Maintains patient confidentiality.

13. Collects patient payment at the time of service, posting of charges and payments, and scheduling follow up appointments, as needed.

14. Attends all regular staff meetings.

15. Performs all other tasks and projects assigned by the Office Manager or Practice Manager.

16. Familiarity with scheduling and rearranging appointments.

17. Demonstrates eagerness to learn and assume responsibility; seeks out and accepts increased responsibility; displays a can do approach to work.

18. Shows persistence and seeks alternatives when obstacles arise; seeks alternative solutions; does things before being asked or forced to by events.

19. Works within the system in a resourceful manner to accomplish reasonable work goals; shows flexibility in response to process change and adapts to and accommodates new methods and procedures.

20. Accepts direction and feedback from supervisors and follows through appropriately.

21. Works when scheduled; begins and ends work as expected; calls in according to policy when arriving late for work or when absent; observes policies on break and lunch periods; uses work time appropriately.

22. Performs related duties as assigned.

23. Participates in performance improvement activities and initiatives on-going.

Minimum Qualification:

An individual should have a high school degree and must be able to perform each essential task satisfactorily. six months to one year related experience and/or training required.

Job Type: Full-time

Salary: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Healthcare setting:

• Outpatient
• Private practice
• Telehealth

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: In person

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