The Member Service Representative is responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances.

Responsibilities Include:

• Balances each day's transactions and verifies cash totals. Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and checking account problems.
• Answers members’ questions regarding Credit Union services provided and performs a variety of account maintenance duties. Actively cross-sells Credit Union products and services.
• Performs specific assigned side-jobs including various clerical and receptionist functions, and assists other MSRs and management with duties as required. Serves members promptly and professionally.
• Assists with loan processing, servicing, and new accounts as assigned. Interviews and takes applications for loans.
• Prepares loan applications for credit approval and disburses approved loans.

Education Requirements: High school graduate or equivalent.

Required Knowledge: A thorough knowledge of Teller and Member Service Representative operations and procedures.
Basic understanding of Credit Union operations, including opening and closing accounts, loans, and certificate procedures.
Understanding of Credit Union philosophy.
Knowledge of basic accounting.

EXPERIENCE REQUIRED: Minimum of two years of experience as a Teller at a full-service financial institution.

SKILLS/ABILITIES:

Excellent communication skills.
Professional appearance, dress, and attitude.
Solid math skills.
Ability to operate related computer software, and other business equipment including calculators, copy machines money counters, and telephone.
Sales and Service driven.

We offer benefits that go along with a great career at BHSFFCU, such as:

25 hours a year of PTO after successfully completing the 90-day probation period - Eligible after successfully completing 90 days of employment

Half a day (4 hours) of Holiday Pay

401 K Retirement Plan with employer match - Eligible after six months of employment

Employee and families Assistance Program

Employee Referral Rewards - Eligible after successfully completing 90 days of employment

Employee Birthday Gift Cards - Eligible after successfully completing 90 days of employment

COVID-19 VACCINATION:

Proof of full vaccination records will be required for this position