Job description

Job Description

Member Services

Position Summary:

Work with the director of each department to oversee all member services at the club. Be the point of contact for members and guests – providing helpful and knowledgeable service.

Essential Duties and Responsibilities:

• Complete guests’ check-into cottages.
• Coordinate with housekeeping and maintenance to determine room status.
• Arrange for guests’ luggage storage and transportation to cottages.
• Make sure all cottage information packets are up to date.
• Take in-bound calls.
• Assist with the F&B team with hosting daily reservations and events.

Other Responsibilities:

• Make dining reservations for members.
• Update the website and app continuously (i.e.) hours of operation, staff contacts, member directory, etc.)
• F&B take-out orders taken via website, and telephone calls.
• Orders will be delivered to the culinary team and the F&B MOD (Manager on Duty).
• Assist both the F&B and Events Directors with flyers and marketing materials.
• Attend weekly BEO meetings.
• Create buffet and menu cards.
• All other duties as assigned.

Required Competencies/Skills:

• Able to work independently and uphold a strict level of confidentiality and professional discretion.
• Excellent communication, good customer service and people skills required.
• Greet members, guests, and callers. Manage all inquiries and direct to the appropriate departments.
• Experience working with membership and guests in a fast-paced setting.
• Proficient with English grammar.
• Proficient in operating office equipment – copiers, scanners, and multi-line phone system.
• Proficient with computer software including Microsoft Office 365.
• Knowledge of and ability to perform required role during emergency situations.

Required Education and Experience:

High School Diploma or GED Required.

Club, resort, or other hospitality industry experience is a plus.

Physical Demands:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.

• Frequent repetitive motions and use of hands to type and write.
• Must have the visual acuity to see the computer screen and paperwork - including close, distant, color vision and peripheral perception.
• Must be able to sit and stand for a prolonged period.
• Occasional bending, kneeling, and pulling.
• Occasionally lift and/or move up to 30 pounds.
• Moderate noise level in the work environment.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the position.

• Must encompass basic coping skills for stressful situations that may arise.

Expected Hours of Work:

• As scheduled and noted on the job offer.

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Principal duties are intended to describe those functions that are essential to the performance of this position and “other” duties (if defined) include those that are considered incidental or secondary to the overall purpose.

This description does not state or imply that the above are the only duties and responsibilities assigned. Employees holding this position will be required to perform any other job-related duties as requested. This description is not an employment agreement or contract. Management has the exclusive right to alter this at any time without notice.

EEO Statement

Colorado Golf Club does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other category protected by law in provision of employment opportunities and benefits.

Job Type: Full Time

Salary: $16.93 - $20.39 per hour

Benefits:

• 401(k) w/Company Matching (percentage)
• Dental Insurance
• Flexible Schedule
• Health Insurance
• Life Insurance
• Vision Insurance
• Paid Time Off

Schedule:

• 8 hours
• Day Shift
• Evening Shift
• Holidays
• Monday – Friday
• Weekend Availability

Experience:

• Customer Service – 1 yr. (preferred)

Ability to commute/relocate to Parker, CO 80134 with reliable transportation before starting work.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Ability to commute/relocate:

• Parker, CO 80134: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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