We’re Rethink Mental Illness and Mental Health UK (MHUK) - two leading mental health charities who’ve been supporting people with their mental health for over 50 years. No matter how bad things are, we help people severely affected by mental illness to improve their lives and we’re on a mission to bring about meaningful change, through our services, groups and ground-breaking campaigns.

Our Mental Health and Money Advice Service is the first UK-wide service to address mental and financial health together. We aim to stop the spiral of debt and mental health issues by providing online information and advice and casework provided by telephone. The service launched in November 2017, commissioned by Mental Health UK and delivered by Rethink Mental Illness in England, Hafal in Wales, Support in Mind in Scotland and Mindwise in Northern Ireland.

As a Mental Health and Money Navigator you will support people with mental illness and their carers with money problems. You will be the first point of entry for self-referrals to the mental health and money advice (MHMA) service via our helpline.

You will triage self referrals and:

• Provide unregulated advice and casework to people (ie provide them with financial capability and simple benefits advice)
• Refer people to the specialist mental health and money advisers for more complex advice, including regulated debt advice.
• Signpost/refer to other forms of money support when the person’s mental heath needs do not warrant the intervention of MHMA.

You will also support the Mental Health and Money Advisers with their casework for example completing budget sheets and supporting with correspondence.

As leading charity providers of mental health support and services in the UK, people living with mental illness and those who care for them are at the heart of everything we do. We know, from our vast experience, that people severely affected by mental illness can have a good quality of life. With your support, we will make that possible.

What we are looking for:

• Experience of working with electronic case recording systems.
• Experience of providing customer service over the phone.
• Ability to work autonomously.
• Experience of working with vulnerable clients, particularly people affected by mental illness

You may also have:

• Experience of providing money guidance or financial capability advice.
• Experience in remote advice delivery e.g. telephone, email, virtual chat etc.
• Experience using AdvicePro database
• Experience of providing telephone-based casework in debt or mental health
• Experience of working directly with people affected by mental illness

Don’t meet all requirements?

If the role sounds exciting to you but your experience, skills or qualifications don’t exactly match every single requirement, we would still encourage you to apply, you may be just the right person for our position!

Caring for our people.

We offer a wide range of support. Some of our benefits include:

• PULSE – your rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc.
• Wellbeing support: Our Wellbeing hub that gives physical, and mental health support. We also have an Employee Assistance Programme with access to appointments
• Taking time for you: we work flexibly –you get to choose where you work, managing your own diary. We have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off.
• Planning for the future: We have a contributory pension scheme.
• Structured Induction: Onboarding you into the Charity supporting your wellbeing along the way.
• £300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

The Recruitment Advisor looking after this role is Sylwia Kraska-Pakulska. If you have any questions about the position, please feel free to drop her an email at