Job description

Job Title: Office / Operations Manager

Department: Front of House / Management

Compensation: $75,000 / annually

**This position will have split duties in the office and in the front of house. Majority of duties will be focused on operations.**

Job Summary

The ideal candidate will possess excellent communication, organizational, multi-tasking, and problem-solving skills. An aptitude to function within deadlines while working both independently and as a part of a team is essential. The primary role for this position will be assisting the General Manager with office administrative duties. In addition, this position will oversee all sales transactions in the boutique and restaurant, both in person, on the phone or via email.

Essential Functions

1. Provides administrative support to the General Manager, Assistant Managers, and Executive Chef.

2. Maintain calendars and schedules, Teams and Dropbox files, wholesale paperwork and invoices.

3. Order supplies for office, boutique, and restaurant. (Staples, Amazon, Uline, etc.)

4. Responsible for implementing and maintaining all policies, procedures, and quality standards within the restaurant and boutique by utilizing a continuous improvement approach to ensure a high quality and customer focused operation.

5. Assist with day-to-day duties such as technical support, customer complaints, and general correspondence. Support phone line for employee or vendor inquiries.

6. Review, analyze, and update current standard operating procedures with the General Manager and create action plans for sales growth, employee morale, and overall business improvement.

7. Act as a liaison for the General Manager to monitor retail and wholesale operations, employee relations, customer relationships, and vendor management.

8. Basic accounting: Track and post daily sales and invoices for both locations. Track wholesale accounts and ensure accurate invoicing.

9. Support the Boutique and Dining Room staff sales efforts as directed by the General Manager.

• Working in conjunction with all teammates to communicate all client sales needs including, but not limited to, coordinating FedEx ship dates and FedEx shipments, Boutique pickup dates, packing up boutique orders for guests that are also dining in the restaurant.
• Consistently monitoring supplies levels to make sure we are properly back stocked with the following: all shopping bags, ice packs, isothermic totes, stationery, packaging collateral, and any office supplies.
• Monitor all products for intact freshness seals or damage. Alert managers regarding any issues with product to account for the spoilage properly.

10. Exercise independent judgement and confidentiality.

11. Ensure compliance with company standards and procedures.

12. Perform other projects and functions as assigned by management.

Knowledge, Skills, and Experience

1. Minimum Education (or substitute experience) required:

• Bachelor’s degree in business management, hospitality, or equivalent combination of education and experience.
• Servsafe or equivalent food handler’s certification.

2. Minimum experience required:

• 1-2 years of restaurant management experience or food sales in a retail environment.
• 1-3 years of office management experience.
• Or combination of experience listed above.

3. Skills required:

• Be able to confidently read, write, and communicate in English.
• Computer literate and able to confidently work with all Microsoft Office products (proficiency in Excel, Word, and Adobe).
• Have the ability to constantly reprioritize dependent on client needs (dine in, telephone, emails, websites as well as supporting your teammates).
• Must possess the ability to work under pressure, meet deadlines, and maintain a positive attitude amidst an ever changing and demanding luxury environment.
• Strong organizational skills with the ability to maintain comprehensive and cohesive records.
• Superior analytical, planning, prioritization, and decision-making skills. Excellent communication and time management skills.
• Ability to adapt communication style to successfully convey messages and objectives to a diverse audience.
• Ability to adjust schedule, work overtime as needed, and be present with various business needs.

4. Skills optional:

• Multilingual: French, Chinese, Russian, Italian, Spanish, and/or Armenian.
• Human resource background or knowledge of basic California payroll practices.

Financial Responsibility and Authority

1. Equipment:

• Toast POS system
• PC laptops
• FedEx website and corresponding printers for shipping labels
• Microsoft Office Applications
• Apple Devices (iPad, iPhone)
• OpenTable
• Monitor temperatures in our Caviar cases and Chocolate case.
• Monitor temperatures in the walk-in refrigerator and freezer.

2. Financial:

• Be able to count the cash drawer at the beginning and end of each shift.
• Be able to confidently count cash from a client paying for a purchase.
• Be able to keep all credit card receipts organized and tips adjusted for end of shift paperwork.
• Be able to use a calculator confidently when checking all paperwork.

3. Supervisory:

• This position has supervisory responsibilities for hourly employees.
• This position reports directly to the General Manager.
• The position will also consistently report to the Executive Chef and Assistant Manager dependent on the task at hand.

Physical Job Description

1. Typical Working Conditions:

• The typical working temperature in the boutique is a comfortable 70 – 75 degrees. During restaurant service, it can warm up quite a bit on the patio as the position participates more in service.
• This position will have times where they are working in our refrigerator (approx. 35 degrees) and our freezer (approx. 0 degrees). When in these environments, staff are provided with proper gear to operate in these environments safely (coats, gloves, etc.)
• The position will come into contact with a range of cleaning supplies with chemicals that can be hazardous if not used properly.

2. Equipment Used:

• Throughout the course of the day you may use light equipment such as a vacuum cleaner and broom and dustpan. You may also use our espresso machine, drip coffee machine, ice machine, dishwashing machine.
• Office machines will be used extensively such as the copy machine, range of printers (TOAST POS, office printers, label makers).

3. Essential Physical Tasks:

• Receiving, unpacking, organizing and doing inventory of all Boutique product.
• Lifting packages, organizing product, distributing supplies in the Boutique from our attic storage space, preparing ice packs and keeping all Boutique product clearly labeled and organized.

CFF Caviar, Inc. is an equal opportunity employer and makes employment decisions on the basis of merit. The Company does not discriminate and does not permit its employees to discriminate against other employees or applicants because of race, color, religion, sex or gender, sexual orientation, gender identity or expression, pregnancy, marital status, national origin, citizenship, political activity, veteran status, membership in state or federal military forces or military reserves, ancestry, age, physical or mental disability, medical condition, genetic information, or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, compensation, benefits, discipline, layoff, recall, and termination.

Job Type: Full-time

Pay: $75,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overnight shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Los Angeles, CA 90048: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• ServSafe (Preferred)

Work Location: In person

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