Job description

Purpose of Position:

To systematically approach patients by registering and processing patients entering the clinic and to accomplish the following:

• To clearly delegate and outline individual front desk registration responsibilities and serve as guide and reference.

• To help contribute towards adequate and effective continuity of patient care by providing for sustained and efficient patient flow and productive utilization of clerical personnel.

• To facilitate accurate and timely billing and reimbursement.

• To enhance the patient experience and facilitate practice flow.

• To augment and enhance work performance and morale of personnel in the practice.

• To represent the hospital and AED in outreach and community organizations Major Duties and

Responsibilities

Under general supervision, with some latitude for independent initiative and judgment, performs the following functions:

• Greet patients in a courteous and professional manner using the AIDET and the ICARE standards

• Registers patients when needed, follow and enforce registration standard flow:

• Identify patients with two (2) identifiers, name and date of birth

• Registers patients in Electronic Medical Record (EMR)

• Prints wristbands and places on patients’ wrist where necessary

• Schedules appointments; creates, and submits dental claims

• Submits dental claims for pre-authorization of treatment

• Reviews insurance eligibility, re-directs patients if necessary

• Monitor status of pre-authorization, contacts patients and schedules accordingly

• Reminds patients of upcoming appointments

• Handles and troubleshoots patient complaints and grievances

• Maintains open communication and collaboration with multidisciplinary team in the practice

• Coordinates and maintains practice schedules and template management

• Communicates challenges and gaps to Practice Director and Provider manager

• Reports environmental issues

• Monitors referrals and / or waiting list for appointments in EMR

• Participates in meetings and conferences as needed

• Covers front desk registration when needed

• Prepares documents for ambulatory surgery procedures

• Schedules appointments for PAT/ and/ or financial clearance

• Maintains close communication with HCI’s and clinical team in relation to surgical procedures, authorization, and denials

• Provides supervision of the front desk registration and any other administrative support staff

• Provides supervision/direction on the patient intake/exit process within the assigned clinic setting. Checks accuracy/completeness of physicians schedules and ensures their conformity with established department guidelines.

• Schedules patient in Scheduling System and assures that patients are being checked in and out to 100% compliant

• Assures that all registration staff registers patients accurately, and ensures proper documents are scanned • Makes changes and recommendations regarding the development and modifications of patient scheduling templates.

• Does daily rounds to ensure practice is running smoothly and coordinates such with nursing and medical staff assigned to the practice.

• Handles problems in practice areas in an expeditious manner.

• Assists and cooperates with investigation and resolution of patients’ complaints through appropriate channels.

• Takes all appropriate action to ensure patient confidentiality.

• Monitors efficiency of services through data collection; reports findings, identifies problems, and recommends corrective action to the Department Director, Nursing Services, and Head Nurse.

• Assists in the preparation of statistical data reports for patient census and related quality improvement/ regulatory monitoring activity.

• Collect patient’s statistical data; part verification (beginning and end of month).

• Actively participates in departmental meetings/conferences, insures that appropriate information is related to practice personnel.

• Works as liaison to ensure the administrative operations of the practice are in place, which includes, but is not limited to housekeeping, medical records, radiology, & Hospital Information System.

Skills: 2 yrs

Minimum Degree Required: Bachelor's Degree

Shift timings: 08:00 AM EST - 04:30 PM EST

Required Skills:

• MACHINES, TOOLS, EQUIPMENT OPERATED: - EPIC - Scheduling System - Departmental Forms & Reports - Internet access to HMO sites for insurance verification purposes - Xerox - Fax Machine

Department: OPD ADMIN

Schedule Notes:

• Spanish required.
• there is coverage for evenings and rotating weekend.
• Eagle or IDX Scheduling system experience is required.

Hours Per Day: 8.00

Hours Per Week: 40.00

Days Per Week: 5.00

Job Types: Contract, Temporary

Salary: $45.00 - $49.00 per hour

Benefits:

• 401(k)
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• New York, NY 10029: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Office manager: 2 years (Required)
• EMR systems: 2 years (Required)
• claims and Insurance: 2 years (Required)
• Epic: 2 years (Required)
• Eagle or IDX Scheduling Systems: 2 years (Required)

Language:

• Spanish (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: One location

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