Under the supervision of the Practice Administrator, oversees the day-to-day operations of the medical office including financial management, employee/patient relations, customer service, training and education, facilities management, timesheet management, and site performance reports. Collects, interprets, and reports data to facilitate effective office management. The Office Manager is responsible for managing all aspects of operations involving non-clinical staff in the office including hiring and recommendations for firing staff in collaboration with the Practice Administrator and HR.

ESSENTIAL DUTIES AND RESPONSIBILITIES (INCLUDE BUT NOT LIMITED TO THE FOLLOWING):

• Oversees staff and daily operations of their office. Delegates and assigns tasks as necessary.
• Assists in the management of office budget, monitors and controls office expenditures, and staff overtime.
• Monitors key performance indicators (KPIs) and prepares office management reports. (Reports include, but are not limited to, patient lists, provider panels, profit and loss, budget, utilization, quality measures, STARS/HEDIS, etc.).
• Conducts monthly metric review of hospital admissions, readmissions, medical expenses related to patient care, membership growth, financial performance, quality of care, and patient experience.
• Implements procedures to improve office performance (i.e., minimize patient cancelations, minimize staff turnover, decrease utilization, etc.).
• Partners with providers to maintain orderly and efficient workflows in the office.
• Leads daily huddles to discuss daily schedules, patient metrics, office performance, successes, recognition, and other areas of opportunity.
• Holds regular coaching sessions and annual performance reviews with direct reports.
• Responsible to implement procedures to achieve performance goals including, but not limited to, 90% fulfillment on all office operational objectives.
• Stays abreast of company’s positions on Medicare Advantage, office management, business model, compliance, communication, and technology.
• Conducts office-level new hire training and onboarding. Including, office management training, adherence to company policies and procedures, and compliance to company technology and communications protocols.
• Manages all office aspects of new patient process with cross-functional teams, including office touring, patient portal registration, management of new patient paperwork, and coordination of medical referrals from the medical office.
• Oversees the general order and cleanliness of the office and implements procedures to ensure timely performance of daily, weekly, and monthly cleaning and hygiene protocols.
• Maintains and keeps track of office supplies, manages inventory, and carries out all purchase orders and supply request processing.
• Coordinates and manages Office staff’s scheduling and timesheets for payroll.
• Implements employee/patient incident reporting procedures as necessary and assists Area Managers with incident management.
• Manages and resolves patient/caretaker complaints and concerns.
• Escalates office issues and concerns timely and appropriately as necessary
• Determines and justifies needs for systems, equipment, and capital purchases.
• Monitors use, inventory, maintenance and proper working condition of clinical devices.
• Assures office readiness for regulatory visits. Addresses and responds to site inspections, audits, and surveys including OSHA, CLIA, and program assessment.
• Oversees management and training of office’s emergency response processes.
• Maintains client and employee privacy in accordance with MyCare policy and HIPPA regulations.
• Attends/leads required trainings and meetings.
• Maintains a positive atmosphere and working environment. Effectively monitors morale and creates a dynamic patient-centric and servant culture.
• Supports providers and office staff as needed.

MINIMUM EDUCATION REQUIRED:

• High School Diploma

MINIMUM EXPERIENCE REQUIRED:

• Minimum of 2 years administrative or managerial experience in a medical setting.

MINIMUM LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED BY REGULATION OR POLICY:

• CPR & BLS Certifications/Re-certifications, Certified Medical Assistant

QUALIFICATIONS:

• EHR experience required.
• Effective oral and written communication skills.
• Microsoft Office applications.
• Ability to handle multiple competing priorities simultaneously.
• Strong organizational skills.
• Ability to think independently and demonstrate good problem-solving skills.
• Ability to work in a team environment and to collaborate with a variety of internal and external contacts in a positive manner.
• Must have primary care office medicare advantage experience.

ADDITIONAL QUALIFICATIONS:
The requirements herein indicated, represent the knowledge, skills, and/or abilities needed by the Office Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position.