On-Call General Assistance Support Staff (ASA IV) - Denver Human Services
Full Time
Denver, CO
$20.90 - $31.35 an hour
Posted
Job description
About Our Job
Note: This is an on‐call position which will work no more than 39 hours per week and is not eligible for benefits.
This posting will accept applications until
May 30th
. Please apply as soon as possible.
The City and County of Denver utilizes a hybrid model workplace that balances the responsibilities of public service with the benefits of a flexible work environment. Employees work where needed, at a city site and/or in the field 3-5 days a week and telecommute remotely at a designated workplace within the State of Colorado the remaining days.
About Denver Human Services
At Denver Human Services (DHS), we are creating an extraordinary human services organization that is equipped to carry out our vision of a healthy community where every person is connected, supported, safe, and well. Currently, DHS serves one in three Denverites, about a quarter million people, in the moments that matter most. We are driven every day to serve our community with integrity, kindness, and respect, and to seek out new ideas and opportunities so that over time we can prevent more people from needing our services in the first place. Our 1,100+ member workforce is our most important resource, and we embrace a values-driven culture focused on creating the conditions for our staff and partners to be bold in our thinking and achieve big results for our community.
Diversity in the City
The City and County of Denver is committed to cultivating a culture of equity, diversity, and inclusion. This commitment is woven into our values and belief that we are strongest when we embrace and celebrate our differences. We aim to have employees who are as diverse as our residents, with different perspectives and unique ways of thinking. If you share these values and our enthusiasm for equity, we encourage you to apply to join our team.
Economic Resilience
Through our Economic Resilience Division, Denver Human Services seeks to engage residents in strengthening economic well-being and mobility across their lifespan. By leveraging the resources of Denver Human Services’ programs and a network of community partnerships, Economic Resilience provides a holistic approach to service delivery in order to assist customers in the ability to foresee crisis as well as adapt to and leverage changing life conditions to their advantage.
The Economic Resilience Division is comprised of the following program areas: General Assistance, Burial Assistance, SNAP to Success (Formerly Employment First), Low-income Energy Assistance Program (LEAP), RTD Live, Trash Rebate Program, Property Tax Relief, Childcare Assistance Program (CCAP) and Colorado Works.
Generally, the Administrative Support Assistant IV (ASA IV) will:
-
Provide professional and respectful customer service when working with internal and external customers
-
Gatekeeper for inboxes and Chats: Create customer case folders in TEAMS
-
Respond to internal/external partner and customer inquiries
-
Gain general program and service knowledge to provide inquiry responses
-
Complete accurate data entry of new applications for emergency housing assistance
-
Perform other duties and projects as assigned
This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position, you will receive an email from
AssessmentTeam@denvergov.org
with a link to the assessment or test. We recommend that you add
AssessmentTeam@denvergov.org
to your safe sender
list. If you do not receive the email within 30 minutes of applying, please contact
AssessmentTeam@denvergov.org
.
About You
Our ideal candidate will have:
-
Customer Service - Field/return calls, meet with clients as a back-up to staff
-
Bilingual skills and able to read, write, and speak proficiently
-
Time management skills
-
Technologically savvy/experienced - Microsoft, Excel, TEAMS, Adobe Acrobat
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
-
Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
-
Experience: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III)
-
Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements
About Everything Else
Job Profile
CC1503 Administrative Support Assistant IV
To view the full job profile including position specifications, physical demands, and probationary period, click
here
.
Position Type
Oncall
Position Salary Range
$20.90 - $31.35
Starting Pay
Although our full pay range is included above, the budgeted hiring range for this position is $20.90 - $26.13 per hour.
Agency
Denver Human Services
Assessment Requirement
Administrative Professional
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
For information about right to work, click
here
for English or
here
for Spanish.
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