Job description

ONSITE IT SUPPORT
Location- Elyria, Ohio 44035
CONTRACT

Technical Requirements

Required Skills / Qualifications:

• Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer

• Strong Microsoft Operating System installation(Win 7Win 8.1/Win10 / MAC OS X) and troubleshooting skills

• Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices

Stong knowledge on Mac OS, and building of Mac machines , and pushing applications via Mac servers

• Strong experience in troubleshooting MS office , O365 (Outlook, Word, Excel, Powerpoint etc)

• Strong desktop support knowledge including hardware, software, and networking concepts

• Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds

Troubleshooting technical issues

Ensuring that the processes are adhered to

Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup

Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.

Tracking work tickets on ITIL based ticketing system like Service Now & Remedy

Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.

• Good knowledge of MAC OS, IPAD and Android devices

• Knowledge in windows Image build process and SCCM deployments.

• Basic understanding of Audio/Video equipment and conference room setup

• User account creation for Active Directory, Exchange Mailboxes, Distribution lists

• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

tool.Escalations

• Troubleshoot and assist end users with mobile device setup, activations and performance issues.

• Handheld – Blackberry, Android & IOS support knowledge

• Strong Customer service skills

• Strong written and verbal communication skills

Soft Skills

- Excellent communication and conversation skills (Verbal and Written)

- Good documentation skills

- Good working knowledge of MS OFFICE / O365 (Including MS Project, Visio, Onedrive and One Note) and Sharepoint

- Should have a great customer handling skills

- Able to handle unforeseen situations

- High level of acceptance

- Can drive HCL’s value and its methodology

Job Type: Contract

Salary: $22.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Elyria, OH 44035: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Desktop support: 4 years (Preferred)

Work Location: One location

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