Job description
WPS, a subsidiary of WEC Energy Group, is seeking an Operations Clerk in our Rhinelander, Wisconsin location.
This position has a starting pay of $25.62/hr.
Job Summary
The Operations Clerk provides efficient customer service by handling customer requests, maintaining operations communications, processing work requests, and maintaining records. This position supports efficient operations by scheduling appointments, and creating and routing job packets.
Job Responsibilities
- Process third-party billings
- Process Work Requests
- Process daily orders
- Handle Customer Requests
- communicate information to customers, contractors, and crews. (General knowledge pertaining to gas and electric distribution and equipment required.)
- Monitor Operations Communications
- Monitor radio, pagers, and telephone for support of crews
- Maintain Records
- enter information into appropriate systems and filing records
- Assist in Resource Scheduling
- coordinate routine gas and electric work to construction and maintenance personnel
- Maintain Quality Service
- follow distribution standards, company policies, and procedures
- provide necessary support for customer restoration efforts and gas emergencies
Minimum Education Required
Minimum Qualifications
- Three years customer service experience is required.
- Experience with computers, including window-based pc environment.
Preferred Qualifications
- Delivery of customer service and sales; including inbound/outbound calls.
End Date: 05/08/2023
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.
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