Do you possess excellent analytical and problem solving skills? Do you consider yourself to be a customer-centric professional? Do you feel that you are extremely detail-oriented? Are you looking for a job opportunity where you feel as though you have a voice and can truly see the impact of your efforts?

If you answered yes to these questions, we should talk!

Curries (an ASSA ABLOY company) is expanding their Order Management Team and is hiring Order Processing Specialists. This role will be based out of their manufacturing facility located in Mason City, IA. Curries is a large manufacturers of steel doors and frame openings for the healthcare, hospitality, educational, retail and commercial industries.

What would you do as our Order Processing Specialist?

As an Order Processing Specialist, (related titles: Order Entry, Order Engineering, Order Writing and Client Services) you will accurately enter and process orders placed by our customers into the system for production / manufacturing. This includes interpreting product specifications and researching drawings.

You would also:

• Perform all duties relating to the processing of customer orders with a high degree of accuracy (orders range from basic stock to highly configured)
• Assist customers with technical inquiries and problems while maintaining appropriate metrics and KPIs
• Communicate with customers on discrepancies, order conflicts, and shipping delays
• Follow up to ensure customer issues are resolved promptly and thoroughly
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience
• Some overtime is required
• Perform other duties as required
• Continually promote a safe and harmonious working environment, demonstrating strict adherence to the ASSA ABLOY Code of Conduct and ASSA ABLOY Health & Safety Policy

The Skills and Experience you need:

• High School Diploma or GED / Bachelor’s degree in Business or a related field, preferred
• Proficiency with Math, Basic Geometry and Algebra skills would help you excel
• Previous exposure to reading schematics, blueprints, renderings or architectural drawings is highly desirable
• Excellent computer skills preferred (Word, Excel, Internet, email, etc.)
• Proficient communication skills, both verbal and written
• Excellent analytical, problem-solving, organizational, follow-up and a sense of urgency are required
• Must excel working in a fast-paced environment
• Previous experience/exposure to working within the Door, Building Materials and/or Hollow Metal industries are highly desirable

What we offer

We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.
• Variety of benefits including Medical, Dental, Vision, 401(k), Flexible Spending, discount portal, recognition, and well-being programs … to name just a few!

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

If you have any questions about the role or the process, email Stephanie Mandato, Talent Acquisition Manager at Stephanie.Mandato@assaabloy.com

Let’s create a safer and more open world - together!

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

Customer Service & Contact Center Operations

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