Job description

Order Processing Representative (CSR)

Help us help others live a better life

Always Wanted

Are You Seeking:

• A challenging and rewarding position with a historic, ever-growing company? You should consider working for Handi Products. We are currently seeking an Order Processing Representative (CSR) to join our collaborative team!
• Professional growth and the opportunity to develop a role focused on a high-potential market?
• A privately held, entrepreneurial minded, national growing company, that is an ideal culture for anyone wanting a long-term future who aligns with our mission and values?

Handi Products is a consolidation of six (6) organizations. Handi Ramp, founded in 1958, is one of the oldest manufacturers of metal ramps in the United States which specializes in safety and accessibility products. PetStep International delivers pet accessibility products to the consumer and retail markets. Industrial Toolz specializes in the manufacturing of metal material handling products such as yard ramps, dock plates and dock boards. Handi Trailers, Mid State Trailers, & Fleming Trailers specializes in the manufacture and sale of trailers that accommodate, but are not limited to, utility equipment trailers, gooseneck trailers, flatbed trailers, equipment and car hauling trailers.

Our Mission:

“We help people live a better life by delivering personal, high-quality, cost-effective solutions”

What You’ll Love About Us:

• The Opportunity to Grow: We encourage all team members to grow and develop and offer opportunities to become a “champion” of one of many products or brands.
• Continuous Improvement: A 90-day continuous improvement review is available to any person requesting it to foster collaboration, skill improvement, and goal completion.
• Flexibility: We provide flexible work schedules so that you can work at your best, encouraging creativity and solution-oriented thinking.
• Established Company: We are the oldest manufacturer of metal ramps and are a values-based company that provides solutions that improve the lives of those we serve. Our mission is to help people live a better life.
• Supportive, Collaborative Team: We are committed to business success as well as the success and growth of our team members. We pride ourselves on having a responsive executive team that always leaves their doors open to suggestions and new ideas.
• Respect and Responsiveness: We value our team members and cultivate a company culture that values respect, responsiveness, and taking responsibility.

What We Are Looking for:

Alignment with our company CITE values and mission:

• Customer Focus
• Integrity
• Teamwork
• Effective and efficient programs and processes

Essential Duties and Responsibilities (other duties may be assigned):

• Place orders in our ERP from customers via online store, sales department, email, or EDI
• Prepare invoices, shipping documents, and complete orders within ERP and online stores
• Work with other departments to ensure orders are processed and shipped timely
• Resolve any order or item discrepancies
• Update customer and other departments on any delays which might occur
• Ensure correct items mapped from web stores to ERP orders
• Inspecting outgoing orders to ensure compliance with customer specifications
• Reviewing orders for completeness and forwarding incomplete orders for further processing
• Liaising with production, sales, shipping, warehouse, or delivery personnel to trace or accelerate shipments
• Recommending merchandise or services that will meet or improve upon customers’ needs

Skills and Requirements:

• A high school diploma or equivalent
• At least 3 years previous order entry / order processing experience in a manufacturing or warehouse environment is required
• Excellent computer literacy, including word processing, spreadsheet software, and database applications
• An outstanding rapport with customers
• The ability to handle customer complaints in a professional and calm manner
• Exceptional written and verbal communication skills
• Analytical thinking, and excellent attention to detail
• Superb time management skills and the ability to coordinate team activities

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

We provide flexible work schedules so that you can work at your best, encouraging creativity and solution-oriented thinking, and we offer a compensation package that includes medical, dental, vision, and life insurances, short/long term disability and 401(k) -3% Match on Simple IRA

Our employees drive our culture. No two days are the same; we’re dynamic and full of passionate teams embracing new ideas through our collaborative spirit. At Handi Products, what makes you unique, makes us better! Apply today!

Handi Products is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Kenosha, WI 53144: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)
• Order processing: 3 years (Required)
• Manufacturing: 3 years (Required)
• Order entry: 3 years (Required)

Work Location: In person

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