• UVA Information Technology Services (ITS) has an exciting opportunity to join our team as a Outreach & Engagement Specialist in our Customer Communications and Outreach (CC&O) team. This important and influential role requires a strategic mindset around communications and an eagerness to collaborate with ITS colleagues and others around UVA. This role involves understanding the many services we provide to the University, the ability to translate complex technical changes and concepts into straightforward terms, and an unwavering commitment to a positive user experience. The goal of the Customer Communications and Outreach team is to disseminate information about ITS services and major projects and initiatives in support of a positive user experience.

  ITS at UVA is a phenomenal place to lead, grow, and deliver impact. It's an organization that values results and teamwork. We like the people we work with and the work we get to do. We strive to create a welcoming and supportive workplace where everyone feels empowered to be their authentic selves and share ideas. We embrace a commitment to diversity, equity, and inclusion. ITS values work-life balance and provides flexible work location options where possible. Please see additional information about joining our team .

  Working as part of our CC&O team, you will be the lead outreach and engagement consultant, planner, and delivery expert for ITS. This position will design and maintain effective, informative, and creative communications and productively engage with all our stakeholders via social, web and event opportunities. The Outreach & Engagement Specialist reports to the Director for Customer Communications and Outreach.

  This position provides planning and services related to supporting effective communication between ITS and the UVA community of students, faculty, staff, and alumni to advance the university's mission. This position will:

  • Develop strategic outreach and engagement plans that span social, web, and events.
  • Support the management of key strategic relationships for ITS with stakeholders across the university.
  • Serve as a trusted representative of the audience perspective and sentiment.

  Responsibilities include:

  • Ensuring the delivery of strategic and timely communications messages and campaigns to achieve specific, measurable goals, in alignment with organizational priorities.
  • Ensuring quality content creation and excellent cross-team communications.
  • Writing across web, digital, and social platforms to support project and organization goals.
  • Supporting the development of an outreach and engagement plan and programs, and executing on that plan.
  • Establishing and maintaining key strategic relationships with partner and stakeholder groups.
  • Supporting the development of outreach events and leading the execution and delivery of those events.
  • Develops and monitors communication analytics that inform communication strategy, reporting on those analytics and trends regularly.
  • Managing our communications and outreach content calendar.
  • Ensures compliance with editorial guidelines and visual standards within the tone and voice of UVA ITS.

  Qualifications:

  • High School Diploma
  • 5 years relevant experience.
  • Experience translating technical language for a general audience.
  • Experience creating and executing on a social media strategy and plan across multiple platforms.
  • Experience maintaining and updating a comprehensive content calendar across all channels.
  • Experience planning, hosting and delivering outreach events.
  • Experience building an outreach plan and programming.
  • Self-motivated, resourceful, and inclusive.
  • Able to work collaboratively and independently.
  • Ability to manage multiple priorities to meet demanding deadlines with a variety of stakeholders and teams.

  Preferred Qualifications:

  • Bachelor’s Degree Preferred
  • Experience developing and reporting on communication and engagement analytics.
  • Experience communicating to various audiences within higher education, especially students and faculty.
  • Experience contributing to and publishing a newsletter.
  • Experience engaging stakeholder groups and partners, and building strategic relationships.

  Work Arrangement: Flexible Hybrid

  Anticipated hiring range:

  • $64,000 – 74,000, further pay considerations to be commiserate with experience

  Benefits Include : The choice between 3 different health plans; vision and dental insurance; life insurance; benefits savings accounts; starting with 22 days of paid time off a year in addition to 12 or more paid holidays; 8 weeks of paid parental leave; short term disability; up to $4,360 after your first year for combined use of tuition toward a degree-seeking program or up to $2,000 for professional development including classes, certification training and conferences; and more!

  The selected applicant will be required to complete a background check prior to their first day of employment per university policy.

  TO APPLY :

  Complete an application online and attach:

  Cover letter to include your interest in the position and your knowledge, skills, abilities, and experiences. Please include any communication experience supporting change initiatives or projects, especially technology-related, with organization-wide impact. Resume or CV

  PROCESS FOR INTERNAL UVA APPLICANTS: Please apply through your Workday Home page, search “Find Jobs”, and search for “R0046375 ".

  PROCESS FOR EXTERNAL APPLICANTS: Please visit UVA job board: https://uva.wd1.myworkdayjobs.com/UVAJobs and search for “R0046375”

  Review of applicants will begin R0046075 . The position will remain open until filled.

  ***Please note that you MUST upload ALL documents into the CV/Resume box. Applications that do not contain all of the required documents will not receive full consideration. ***

  For questions about the application process, please contact R0046075 or Sherry McCarty, Director, Customer Communications & Outreach, skm4a@virginia.edu .

  For more information about UVA and the Charlottesville community please see www.virginia.edu/life/charlottesville and https://embarkcva.com/

  The University of Virginia, including the UVA Health System and the University Physician’s Group are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

MINIMUM REQUIREMENTS

Education: High School Diploma, Bachelor's Degree Preferred

Experience: 5 years relevant experience

Licensure: None

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

COVID Vaccination Requirement and Guidelines

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.