Now Hiring! Full-Time Patient Ambassador at

Something special starts here!!!

Starting Hourly Rate: $19.50-21.84

Shift-Fri-Tuesdays11:30am-8:00pm

We are looking for friendly, engaging applicants who want to make a difference in the quality of life of our patients and customers. This position will be responsible for Leader rounding and visiting with our patients and their families, building rapport, explaining our Food and Nutrition services, sharing recognition and addressing patient concerns.

You will act as liaison for patients and families to ensure our departments are serving their needs and meeting their expectations.

This position will also act a resouce for the leadership team for Sodexo Patient Experience programs and resources, update leaders on department scores, and assist with data tracking.

Improve patient and employee quality of life. Our relentless pursuit of the data and science behind exceptional patient outcomes and employee experiences — spanning clinical nutrition, environmental services, infection prevention and healthcare technology management — frees you to concentrate on what you do best: Putting our patients first.

Benefits include medical/vision/dental/401k and company match, employee discounts, as well as the opportunity to develop and grow your career with Sodexo.

BENEFITS AVAILABLE FROM DAY 1 FOR FULL TIME POSITIONS

Sodexo, as the world's 19th largest private employer, puts its employees at the heart of the company. Sodexo was founded in 1966 and is now the worldwide leader in Quality-of-Life services. For over 50 years, we have developed unique expertise, backed by nearly 470,000 employees in 67 countries across the globe.

• Introduces Room Service and explains diet order to new admissions.
• Classifies patient as Room Service, Room Service with Assist or Chef Select.
• Assists patients classified as Room Service with Assist.
• Assists Registered Dietitians with 24-hour screening of new admissions.
• Acts as liaison between Nursing and Dietary.
• Prints Ambassador Report with patient name, room, diet and admission date.
• Reviews report for patients advanced from NPO/Clear/Full diets.
• Visits all newly admitted patients on advanced diets.
• Introduces self as the unit’s Patient Ambassador and provides contact number/beeper.
• Identifies current diet order and explains room service to new patient.
• Explains times patient may call to obtain meal.
• Explains, if needed, the availability of large print and Spanish menu.
• Collaborates with nursing whether patient is: Room Service, Room Service with Assist or Chef Select.
• Documents, resolves or refers any complaints/concerns the patient and/or family members may have.
• Conducts daily meal rounds.
• Records patient, diet, room number and comments daily.
• Notes when patient will be revisited if needed and why.
• Daily check with unit rep on current room service status.
• Conducts 2 test trays per week and meal rounds.
• Works with managers/supervisors in Process Improvement projects.
• Works with patient promotions as necessary.
• Fills in as needed in diet office and kitchen.
• Attends all allergy and foodborne illness in-service training.
• Complies with all Sodexo HACCP policies and procedures.
• Complies with all company safety and risk management policies and procedures.
• Participates in regular safety meetings, safety training and hazard assessments.
• Reports all accidents and injuries in a timely manner.
• Attends training programs (classroom and virtual) as designated.

• Willingness to be open to learning and growing.
• Maturity of judgment and behavior.
• Maintains high standards for work areas and appearance.
• Maintains a positive attitude.
• Ability to work a flexible schedule helpful.
• Must comply with any dress code requirements.
• Must be able to work nights, weekends and some holidays.
• Attends work and shows up for scheduled shift on time with satisfactory regularity.

• High School diploma, GED, or equivalent experience.
• No prior experience required.

• Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
• Ability to maintain a positive attitude.
• Ability to communicate with co-workers and other departments with professionalism and respect.
• Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
• Ability to use a computer.
• Ability to provide clear directions and respond to employees.
• Basic food-handling skills.

• Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
• Significant walking or other means of mobility.
• Ability to work in a standing position for long periods of time (up to 8 hours).
• Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

• Generally in an indoor setting; however, may supervise outside activities and events.
• Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.
• While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.
• The noise level in the work environment is usually moderate to loud.