Job description
How to ApplyA cover letter included as the first page of your resume is required for consideration for this position. The cover letter should be addressed to Hiring Manager, address your specific interest in the position, your interest in and availability to work a varied schedule, and outline skills and experience that directly relate to this position.
Job Summary
Michigan Medicine Operating Room (OR) and Post Anesthesia Care Unit (PACU) employees are committed to contributing to an exceptional experience for each patient and family. Ensuring a patient and family centered experience is a priority in the care of our patients. The individual chosen for this position will be responsible for meeting the highest standards of customer service including exhibiting a professional and positive image when interacting with patients, faculty and staff. This is a clerical float position for the Operating/Recovery Rooms Department. The candidate will learn all clerical areas (Surgery Reception/Check-In, PreOp, PACU, OR Front Desk and Billing/Scheduling) to provide absentee coverage and other coverage as needed. This coverage may be planned in advance but last minute changes also frequently occur.
The successful candidate, once fully trained, will be promoted from a Patient Services Assistant to a higher level in the Patient Services Series.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you look forward to?
Excellent medical, dental and vision coverage effective on your very first day
Retirement savings matching
Responsibilities*
The overarching role of our team is to support patients and families through the surgical day and to execute clerical tasks enabling medical providers to spend the most time with the patient. Float clerks cover each of the clerical desks in the UH and CVC Operating Rooms and Post Anesthesia Care Units (PACUs). The Operating Room Front Desk, PreOp, and PACU clerical roles are largely ‘behind the scenes’ positions, assisting and coordinating the people, equipment, schedules, etc. that enable smooth operations in and around the operating rooms. The Surgery Reception staff check patients in for their procedures and then act as communication liaisons between clinicians and family members, relaying important information throughout the stressful surgical day. Further, the Float Clerk proactively facilitates/schedules lunch, meeting, etc. coverage, responds to their pager with scheduling changes, and acts as resource for workflow/process improvement projects.
Required Qualifications*
High School diploma or GED. Ability and willingness to cover >1 location on an occasional basis.
Associate Level: 2-3 years of experience
Assistant Level : 0-2 years of experience
Work Schedule
The Michigan Medicine operating rooms runs 24 hours/day, 7 days/week. This is a floating position which covers all shifts and desks. During training, the schedule is relatively set for weeks at a time. As the selected candidate learns more desks and more shifts, the schedule will increase in variability. We build the schedule a month and a half in advance, though flexibility with last minute availability outside the scheduled hours, including days, nights, and weekends is required and utilized. Since those in this position know all the desks and shifts, they are given the first opportunities for overtime.
Underfill Statement
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
Vaccination Requirements
COVID-19 vaccinations are required for all students, faculty and staff working in the following areas: Michigan Medicine including the Medical School, Dental School, University Health Service or the Mary A. Rackham Institute. This includes those working remotely and temporary workers. More information on this new policy is available on the U-M Health Response .
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
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