Job description

We are a successful payroll and pensions service provider serving NHS clients within the Cheshire and Merseyside region. We pride ourselves on giving excellent customer service and are continuously developing our processes to give value for money.

Due to expansion, we are now looking to recruit a permanent Payroll Assistant to join our busy team.

As part of the Payroll department, the Payroll Assistant will support the provision of a professional, efficient and integrated payroll service. The Payroll Assistant will support the delivery of high levels of customer service to all stakeholders and will be responsible for assisting the Payroll department to carry out administration tasks to support the processing of payroll.

The Payroll department provides payroll, pensions and expenses services to the Trust and client organisations. The Payroll Assistant is responsible for supporting the Payroll department by undertaking administration tasks to ensure the delivery of an effective and efficient payroll service.

Please be aware, that we may close a vacancy earlier than stated, should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience.

Interview Date: Thursday 22nd December 2022

St Helens and Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.

We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man. We are a Major Trauma Unit and the Mersey Regional Burns Unit.

Our '5 Star Patient Care' strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.

Our latest achievements include:

• Acute Trust of the Year – HSJ Awards November 2019
• Trust rates Outstanding by the CQC – Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers and Health Service Journal)
• Best acute Trust in the North West for quality of care (NHS Staff Survey 2021)
• Best place to work in the North West (NHS Staff Survey 2021)

In the NHS Staff Survey 2021 the Trust scored the highest marks in the North West for the following areas;

• Standard of care
• Best place to work
• Care of patients being the Trust’s priority
• Staff engagement
• Staff morale
• Compassionate and inclusive
• Providing a safe environment for staff

KEY DUTIES

• Provide administration assistance to the Payroll department
• Processing and recording of information
• Data input into payroll information systems
• Open, log, sort and distribute the post
• Maintenance of paper and electronic filing systems
• Scanning and photocopying
• Undertake payment calculations
• Collate financial documents as requested
• Process expenses claims
• Assist with archiving processes
• Complete audits or surveys as required
• Place stationery and supplies orders
• Produce and type documents
• Support the department in responding to email queries
• Receive and deal with general queries via the telephone, email and in person and escalating as required
• Investigate and resolve queries
• Adhere to payroll deadlines

CUSTOMER SERVICE

• Ensure that all enquiries are handled courteously, effectively and efficiently, in line with agreed timescales.
• Refer complex queries to the relevant member of the Payroll department
• Develop and maintain effective working relationships with all Payroll stakeholders
• As required undertake additional administrative and other duties commensurate with your grade to meet the reasonable needs of the client, as determined by departmental management.

DATA PROCESSING AND MANAGEMENT INFORMATION

• Enter accurate and timely data onto payroll information systems as directed ensuring data quality at all times
• Ensure security of information in line with Records Management, Information Governance, Caldicott, Confidently and Data Protection policies
• Ensure the provision of accurate and timely information as requested.

CLINICAL & PROFESSIONAL RESPONSIBILITIES

• Maintain professional conduct regarding financial regulations
• Adhere to the NHS and Trust’s code of conduct
• Ensure own work is in accordance with Trust policies and procedures

TEACHING & TRAINING RESPONSIBILITIES

• Maintain mandatory and statutory training requirements
• Participate in personal development plan
• Keep up to date with changes to policies and processes

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