Job description
There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.
Primary Location: United States (US) - Illinois - East Moline
Function: Customer & Product Support
Title: Performance Upgrade Critical Support Rep - 96758
Onsite/Remote:Partial Remote Position
This position is eligible for partial remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.
This position is eligible for a flexible work schedule arrangement at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.
Your Responsibilities
As a Performance Upgrade Critical Support Rep for JD Performance Upgrades located in Moline, IL or Des Moines, IA, you will...
- Be responsible for resolving complex installation questions on Performance Upgrades, primarily Planters, Sprayers & Tractors.
- Timely response to zero-hour issues and installation questions from our dealer channel and field teams. May travel to the field to provide problem resolution and/or training on complex installations.
- Develop proactive and innovate solutions to increase efficiency, dealer capability, and improve the installation experience.
- Investigate zero-hour Performance Upgrade issues, collect data, determine corrective action, and advise how to effectively remedy to prevent reoccurrence.
- Create videos and supplemental material to have a positive impact on installation experience.
VISA Sponsorship is NOT Available for this position
What Skills You Need
Technical knowledge of Ag Products and Performance Upgrades, Specifically Planters and Sprayers.- At least two years experience with CCMS and NCCA.
- Ability to read schematics and engineering prints.
- Effective communication and interpersonal skills.
- Technical experience relating to design/diagnostics of hydraulic, electrical and electronic systems
- Demonstrated ability to interact with diverse stakeholder groups under pressure including dealers and customers.
- Ability to analyze established processes, create new robust processes that ensures integration with Production Systems.
What Makes You Stand Out
Creative mindset to think outside the box to develop innovative solutions- Demonstrated ability to collaborate with others and generate new and innovative ideas.
- Understanding of SAP to do BOM explosions.
- Experience developing “how to” videos
- Experience with technology as it applies to planters, tractors, and sprayers.
- Experience using Service Advisor to diagnose and reprogram machines
- Familiarity with Creo/CreoView to retrieve, view, and annotate 3D models
- Trained and authorized to operate (preferably experienced) Deere planters, tractors, sprayers, & combines.
Education
Ideally you will have a degree or equivalent related work experience in the following:
Bachelor's degree in business, engineering, or agriculture.
What You'll Get
At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:
- Flexible work arrangements
- Highly competitive base pay and performance bonuses
- Savings & Retirement benefits (401K and Defined Benefit Pension)
- Healthcare benefits with a generous company contribution in the Health Savings Account
- Adoption assistance
- Employee Assistance Programs
- Tuition assistance
- Fitness subsidies and on-site gyms at specific Deere locations
- Charitable contribution match
- Employee Purchase Plan & numerous discount programs for personal use
Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.
ACA Section 1557 Nondiscrimination Notice
The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex.
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