Join Our Team

We are looking for compassionate, caring people to join our talented staff of health care professionals as we continue to grow to be the preferred, regional health care partner in our community.

Job Overview

The Practice Manager (PM) is responsible for the leadership, direction, coordination and management of the daily operations and personnel of the medical practice. The Practice Manager assures that the office functions efficiently to support the physicians and/or midlevel providers in providing safe and compassionate patient care.

Oversee three Express Care locations and a Family Practice Clinic. Eleven providers.

Personnel Management:

• Work with Human Resources, Business Operations Manager and Practice lead physician(s) to interview and train allied health personnel with a goal toward efficient and practice workflow.
• Maintain adequate staffing levels and development of contingent staffing and cross coverage options for vacations and/or illnesses. Coordinates float and replacement coverage by working directly with other Practice Managers.
• Monitors, approves and signs off on time for all direct reports in a timely manner. Monitors and controls overtime, flexes staffing according to volume; complies with budget, MGMA and Deaconess Hospital standards.
• Monitors, supervises and evaluates performance of all direct reports. Will seek input from Business Operations Manager and practice physicians for preparation of annual staff performance evaluations. Complete and submit to Human Resources in a timely manner.

Operational & Leadership

• Manages care of patients within assigned areas; maintaining economical and efficient departments.
• Evaluates practice workflow, assuring the delivery of safe and efficient patient care. Works with Business Operations Manager and/or Chief Operating Officer to develop and implement improvement plans for any identified opportunity areas.
• Assures adequate medical record retention and storage as applicable in relation to assigned areas.
• Implements recommendations from audits.
• Assesses and maintains compliance with all regulatory agencies to assure a safer work environment.
• Maintains proficiency by keeping abreast of procedures, techniques, and equipment within assigned practices.
• Communicates regularly with the Business Operations Manager and/or Chief Operating Officer; keeping them informed of department activities, any problems that arise, and corrective steps taken.
• Holds regularly scheduled staff meetings; participates in all practice specific meetings.
• Maintains knowledge of all clinic and applicable hospital policies & procedures. Communicates, promotes, and applies policy & procedure with all employees.
• Works with support departments to develop and implement regular in-service programs to assist staff in remaining current with policies & procedures, certifications, competencies, etc.
• Maintains practice focus on patient satisfaction; reviews survey results and implements improvement plans. Promotes all patient satisfaction initiatives.
• Receives and processes patient complaints for areas of responsibility.
• Actively participates in and/or leads quality improvement initiatives.
• Accepts additional responsibilities as delegated by Business Operations Manager and/or Chief Operating Officer.
• Complies with Standards of Employee Conduct; serves as a positive role model for employees and co-workers; supports and respects management decisions; takes initiative to improve Clinic environment and operations.

Financial

• Assists in the development of annual staff and operating budgets; adheres to budget guidelines; analyzes variance and prepares plan for improvement.
• Monitors ordering of pharmaceuticals, medical equipment and other supplies; assuring efficient and mindful use of resources.
• Assures the maintenance of appropriate inventory levels.
• Responsible for office billing, receivables and collections functions. Assures all charges are captured and accurately entered; maintains internal controls.
• Identifies capital requests for the practice and completes capital equipment requests with justification.

Other duties

• Participates in professional development activities to keep current with healthcare trends.
• Complies with Deaconess Employee Standards of Conduct.
• Performs other projects and tasks as assigned.
• When directed and/or approved by the administrative team, the Practice Manager role may include routine responsibilities for providing clinical or in-staffing support for department(s). Specific duties to be defined on individual basis.

What You Will Need

Degree in a health related field, business administration and/or a related field, or management experience running a physician practice and/or four to six years of medical office management experience preferred.

Certificates, Licenses, Registrations

None.