We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross.

Please note that effective Jan. 4, 2022, Blue Cross and Blue Shield of Louisiana implemented a policy requiring any employee who enters any of our offices or who interacts in person with anyone for company business purposes to be fully vaccinated for COVID 19, unless legally entitled to a reasonable accommodation related to religious or medical exemptions. At this time, that policy is suspended and vaccination is not required to enter our facilities. Please note this is subject to change at any point in time to ensure compliance with company policy or government mandates and certain client facing roles may have separate protocols.

Residency in or relocation to Louisiana is preferred for all positions.

POSITION PURPOSE

Review and re-engineer processes throughout the organization to maximize efficiency and effectiveness and to develop innovative solutions and new approaches to business processes to determine the sequence of steps or processes required to meet the organization's standards of quality and cost. Analyze more complex process specifications, process flows, and other engineering data to develop new production processes, estimate time requirements for each step, and prepares necessary documentation to justify conclusions. Analyze existing production processes and develop recommendations for changes to working methods or operation sequences that will minimize risks, costs, and wastage; increase yields and productivity; and improve the quality and consistency of final products. Advise other employees on matters under development where necessary.

NATURE AND SCOPE

• This role does not manage people
• This job reports to: Departmental Leadership
• Necessary Contacts: All levels of Company Management.

QUALIFICATIONS

Education

• Bachelor's in Process Engineering or related engineering field required
• Four years of related experience can be used in lieu of a Bachelor’s degree.

Work Experience

• 3 years of experience in process engineering field, demonstrating a thorough knowledge of the complex nature of field to include the current practices and standards applied required
• Experience and/or knowledge of the health care industry and the regulatory requirements associated with business processes is preferred

Skills and Abilities

• Creative problem-solving mindset with business acumen to aid teams in obtaining ideas, and lead through development and execution.
• Ability to negotiate and work with external experts regarding technical aspects of projects.
• Strong presentation, collaboration, and communication skills.
• Demonstrated experience managing projects and/or leading a professional level team preferred.
• Experience interacting with leaders at all levels including those in executive/officer positions.
• Demonstrated effectiveness in the ability to design, develop and implement business processes that had a positive impact on efficiencies and cost reduction.
• Proven expertise in engaging industry stakeholders in collaborative discussions to deliver industry leading practices.

Licenses and Certifications

• None Required

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Define and lead the process engineering function from concept, design, planning, execution, testing and roll-out. Create a discipline to manage the activities that will drive Executive confidence in the future business processes the company will rely upon. Deeply understand the capabilities of the current business model and design and engineer processes that drive cost reduction, improved quality and reliability. Coordinate with business units and external partners to source and vet ideas for areas such as new products, market partnerships, and operational improvements with a structured multi-step evaluation.
• Facilitate process innovation and critical thinking collaboration skills in the organization through a well defined discipline. Advocate the value of understanding the market landscape, developing a robust portfolio of future process opportunities spanning the organization and leading the corporate business engineering process to meet the organizations goals. Rigorously screen and test process enhancement concepts through a multi-step process that has a high focus on corporate standards and in collaboration with key stakeholders. Utilize internal and external resources to find new sources of ideas, technical innovation solutions, and obtain new process innovation tools and best practices. Recommended criteria: customer need, strategic alignment, market potential, risk mitigation, execution, feasibility and internal commitment. With a strong consideration that we must work with a range of external stakeholders to identify and test investments that meet their missions.
• Responsible for effective communications to engage and inform various stakeholders on process engineering and innovation that enable the success of the strategic mission, vision and priorities of all partners.
• Responsible for partnering with the appropriate industry experts to provide an external perspective to process engineering. Ensure value is derived from all vendors under contract. Create and foster on-going strategic relationships with regional and national health care industry thoughtleaders and experts to ensure that BCBSLA’s intelligence is timely, accurate and forward thinking. Utilize national healthcare and industry trends and competitive intelligence to position BCBSLA to make informed, effective decisions regarding strategic direction and development.

Additional Accountabilities and Essential Functions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions

• Perform other job-related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize, and analyze are required.

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An Equal Opportunity Employer

All BCBSLA EMPLOYEES please apply through Workday Careers.

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Additional Information

Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account.

If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact recruiting@bcbsla.com for assistance.

In support of our mission to improve the health and lives of Louisianians, Blue Cross encourages the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.

Blue Cross and Blue Shield of Louisiana performs background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.

Additionally, Blue Cross and Blue Shield of Louisiana is a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.

JOB CATEGORY: Quality Management