Job description
Location:
4910 Tiedeman Road - Brooklyn, Ohio 44144
This role will work cross-functionally across business lines as part of the Commercial Onboarding and Services team within Enterprise Payments. This position works under general direction and supervision in support of strategically focused cross-functional improvement efforts, along with cultural transformations. Specifically, the candidate will be charged with leveraging their basic skills in continuous improvement tools and methodologies, along with analytical capabilities in partnership with peer Process Engineers, internal and external customers, and various levels of management in driving the identification of transformative opportunities for improvement, optimized business processes, enhanced automation, and accurate measurement systems.
ESSENTIAL JOB FUNCTIONS
- Support transformation efforts across the organization to improve processes, automate, and develop and standardize KPIs and dashboards to drive transparency into quality and productivity
- Continually learn new tools, processes or approaches to further the capabilities within the team to improve existing processes
- Support teammates, and internal partners in driving a culture of client centric process excellence and sharing best practices across business units
- Demonstrate the ability to anticipate client needs; ability to identify & solve simple to moderately complex problems utilizing continuous improvement, and conflict management skills
- Manage and document effort schedules, scope, and impact while assessing and managing risks & issues
- Demonstrate effective change management skills, and be a change agent
- Leverage analytical skills while demonstrating the ability to work with business units to develop customer centric data/measurement systems that support their strategies
REQUIRED QUALIFICATIONS
- Bachelor’s Degree in Business, Engineering, Statistics, Mathematics, Information Management/Sciences, or related field, or equivalent experience
- 1-2 years of experience in business process improvement methodologies (e.g. Lean, Six Sigma, Business Process Management, Appreciative Inquiry, Design Thinking, Change Management, Agile, etc.)-preferably with some experience in financial services
- Business acumen to operate effectively across multiple business units
- Strong passion for growing engaged customers and deep understanding of business drivers
- Strong critical thinking combined with business intuition and intellectual curiosity
- Previous experience in project management, change management, and cross-functional team management
- Proficiency with Excel and process mapping tools and creating data and process visualizations that tell the story
- Ability to synthesize, create and communicate clear analytical studies in PowerPoint
- Project Management experience in developing and implementing large scale analytical projects and processes
COMPETENCIES / SKILLS
- Business Acumen - Basic understanding of how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affect his/her business and organization
- Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
- Communication Skills – Exhibits basic professional written, verbal, and presentation skills in a variety of formal settings; one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization
- Drives for Results - Can be counted on to exceed goals successfully; very bottom-line oriented; accepts and adapts to feedback; steadfastly pushes self and others for results.
- Interpersonal Savvy - Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Decision Quality - Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
This position is NOT eligible for employment visa sponsorship for non-U.S. citizens
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $55,000 to $75,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes
eligibility for
short-term incentive compensation and deferred incentive compensation subject to individual and company performance.
Please click
here
for a list of benefits for which this position is eligible.
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing
HR_Compliance@keybank.com
.
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