Job description
Overview:
JM&A Group is a division of JM Family Enterprises, Inc., a privately held company with $18 billion in revenue and more than 5,000 associates, which is headquartered in Deerfield Beach, Florida. JM Family has earned various awards for its culture, products and services, including 24 consecutive years on Fortune’s 100 Best Companies to Work For list. Interact with JM Family on Facebook, Twitter, Instagram and LinkedIn. Job Description:
This position will be based in Deerfield Beach, Florida and offers hybrid work arrangement.
Responsibilities:
Job Requirements:
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JM&A Group, a leader in the F&I industry for more than 40 years, serves more than 3,800 automotive dealerships nationwide. Comprised of Jim Moran & Associates, Inc. (JM&A), Fidelity Warranty Services, Inc. (FWS), Fidelity Insurance Agency, and Courtesy Insurance Company, it provides a variety of products and services such as F&I training and consulting, vehicle protection plans, used vehicle certification programs, prepaid maintenance plans and GAP programs. Additionally, the company has more than 800 associates, including a dedicated sales force of 300+ associates who support process implementation for dealer operations and digital sales strategies. National Truck Protection Co. Inc., a division of JM&A Group, is the leading vehicle service contract provider in the commercial truck industry and serves customers across a variety of channels throughout the U.S. and Canada including OEM, independent dealer groups, aftermarket truck resellers, agencies and direct-to-consumer. For more information about JM&A Group’s products and services, contact us at 1-800-553-7146 or visit us online at www.jmagroup.com.
JM&A Group is a division of JM Family Enterprises, Inc., a privately held company with $18 billion in revenue and more than 5,000 associates, which is headquartered in Deerfield Beach, Florida. JM Family has earned various awards for its culture, products and services, including 24 consecutive years on Fortune’s 100 Best Companies to Work For list. Interact with JM Family on Facebook, Twitter, Instagram and LinkedIn.
The
Product Adoption Lead position requires a candidate with strong business acumen and the talent to be part of a team supporting user groups and business improvement initiatives for an enterprise level CRM system and supported applications. The Product Adoption Lead will support our internal associates and external customers to better maximize our business technology investments, identify opportunities with our current tools, or to propose new tools. The Lead will drive continuous improvement of our systems such as, but not limited to, our Salesforce CRM platform for user groups such as Sales, Customer Services, and Operations (700+ users), and dealer portal (20K+ users). This person in their role will also help to ensure continued delivery of innovative solutions to meet our customers current and future needs.
This position will be based in Deerfield Beach, Florida and offers hybrid work arrangement.
Responsibilities:
- Assist with the collection, review, and analysis of data points for business technologies i.e. usage, adoption, efficiency
- Identify areas to target and complete deep dive assessments – people, process, & technology
- Build and develop relationships with the business stakeholders and customers to better collaborate and support customer needs.
- Partner with customers, internal and external, to better comprehend how they leverage the tools and their business needs
- Conduct workshops and feedback sessions to gain further insights
- Observe and shadow users on-site or remotely i.e. dealer visits
- Identify opportunities to drive greater adoption or ROI on existing tools i.e. process, training, enhancements
- Present recommendations and proposed next steps to better leverage our existing investments
- Partner with departments to provide future considerations to enhance existing tools or add new opportunities to the backlog
- Coordinate change management activities inclusive of training and creation of educational materials.
- Act as a product owner for a product team focused on sales enablement
- Lead the execution of the proposed next steps, where applicable
- Provide checkpoints, reviews, and retrospectives of the status of action plans and the outcome of completed initiatives
- Assist with the continued support of business technologies
Job Requirements:
- Bachelor’s degree or equivalent work experience required
- 5+ years’ experience as a product owner, business analyst, or related position
- Effective communication skills both written and verbal with a demonstrated ability to adapt communication to technical and non-technical audiences
- Ability to drive discovery and workshop sessions with strong presentation skills
- Strong quantitative and analytical skills. Adept at problem solving, creative thinking and decision making
- Essential project management skills, including an understanding how to interpret business needs and translate into operational requirements
- Ability to work independently to meet tasks and assignments with minimal supervision
- Demonstrated ability to multitask and prioritize
- Experience in identifying, recommending, and implementing process enhancements
- Knowledge of Microsoft Power BI preferred
- Knowledge of Salesforce CRM (Sales, Service, and/or Experience Cloud) a plus
- Knowledge of Salesforce Experience Cloud and/or Marketing Cloud a plus
- Experience and/or knowledge of automotive industry and F&I organization a plus
- SAFe Product Owner/Product Manager certification, or related certification a plus
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