Program Manager - Full Time - Days - Midtown
Job description
Location
New York, New YorkShift:
Day (United States of America)Description:
Feel the Pride of a Mission-Driven Career
Are you passionate about technology and healthcare? Would you like to be part of team that changes the way we deliver care? Come join our newly formed Front Door to Care, Optimization Team.
We are a centralized team of dedicated experts in contact center in healthcare. The team collaborates across all organizational business units and acts as a catalyst to standardize and implement best practices. The ideal candidate will convey high emotional intelligence to support overall change management.
Program Manager – Full Time – Days – Midtown
In this role, the Program Manager will be the direct line of responsibility for leading, mentoring and driving the performance of the Optimization team. They will provide expertise in project management for full implementation of the project life cycle. Responsible for integrating change processes into all aspects of project implementation. Supervises associates and analysts focused on documenting, measuring, analyzing, and improving workflows for patient throughput. Creates a culture of collaboration and accountability by working across teams to implement solutions for process improvement. They will deliver communications and mitigation strategies as needed while establishing policies and procedures for best practices.
Preferred Criteria
- Master’s Degree
- Working knowledge and experience in practice operations
- Proven track record leading projects to successful completion
- Experience using Microsoft Power BI for data visualization
Required Criteria:
- Bachelor’s Degree
- PMP Certification at hire or obtained within 6 months
- Lean certification at hire or obtained within 9 months of hire
- Five plus year’s job-related experience with two years supervisory experience
- Excellent written and oral communication skills.
- Excellent organizational and analytical skills and a high degree of flexibility
Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, diversity, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.
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- 2021 "Employees' Choice Awards: Best Places to Work" - Glassdoor
- 2021 " Best Workplaces in Health Care & Biopharma" - Fortune
- 2020 "America's Best Employers in New York State" - Forbes
- 2020 "Working Mother 100 Best Companies" - Working Mother
- 2020 "Best Companies for Multicultural Women" - Working Mother
- 2020 "Best Workplace for Men in Nursing" - American Association for Men in Nursing
- Discover why at: nyp.org/careers
NewYork-Presbyterian Hospital is an equal opportunity employer.
Salary Range:
$97,000-$145,000/AnnualIt all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.
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