$16.91 - $21.98/per hour

109

Monday - Friday, 8am - 5pm
Summer Hours: Monday - Thursday, 7am-6pm

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona’s Best Employers

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options:

• 16 paid observed holidays
• Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
• Paid vacation, sick, and personal time (if applicable)
• Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
• $4,000 Annual professional development growth funding (if applicable)
• Tuition reimbursement for employees and dependents (if applicable)
• Flexible work schedules
• Maricopa Employee Health & Wellness Program:
  • Sight-On-Site Eye Care Services
  • Diabetes Empowerment Education Program
  • Mobile On-site Mammography Screenings
  • Employee Assistance Program (EAP)
  • Wondr™ online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
  • Pre-Retirement Events
• Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
• 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

Information Technology Services (ITS) at the MCCCD is very excited to announce an opening in the Academic Technology team. The team is looking for a professional Program Specialist to provide administrative and logistical support for the Academic and Student Success Integrated Technology platform, as well as other programs in the Academic Technology portfolio. The successful candidate will assist with maintaining records, collecting data, developing and disseminating reports, and conducting market research in support of Academic Technology initiatives for our Student Success Suite and Commercial Products teams.

Come be a part of an award-winning organization and technology team.

Forbes ranks MCCCD as a Best Employer for Women. Ranked #69 in all industry sectors out of 400 American companies, MCCCD ranks #5 among Higher Education Institutions. Read MCCCD’s reaction to this exciting news.

MCCCD and the League for Innovation in the Community College awarded ITS the Innovation of the Year for its development of the Academic and Student Success Integrated Technology (ASSIST) platform. The Bill & Melinda Gates Foundation funded ASSIST via two grants totaling almost $1.5M. This technology enables MCCCD to affordably deliver high-quality, timely, accessible, and informed service to all students.

30% - Maintains records of user adherence to policies and procedures for accessing the ASSIST CRM, assists with coordinating annual reauthorization processes, and facilitates user access to additional Academic Technology programs

30% - Collects data and prepares weekly and/or monthly reports for internal and external ASSIST stakeholders

15% - Conducts specific market research

15% - Participates in quality assurance and product testing to improve the user experience for Academic Technology products and programs

10% - Other duties as assigned

High School Diploma or GED and three (3) years of program support experience.

A. Experience collecting and compiling numerical data, performing basic statistical analysis, and preparing customer-facing reports using a standardized procedure

B. Experience maintaining records of user information for multiple programs

C. Experience using and providing basic user support of a CRM

D. Experience using a ticketing system to process user requests

E. Experience working within the Agile Methodology framework

F. Associate’s degree or higher from a regionally accredited institution in any field

• The position is located in Tempe, AZ, with occasional in-person meetings.
• MCCCD does not sponsor individuals for any type of work visas.
• May be required to sit for a prolonged period of time; viewing a computer monitor
  

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Open until filled

First Review: Monday, May 15, 2023

Applications received after the review date may not be screened

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.