Job description

The mission of Fora Health is to provide treatment, care and advocacy for all who are affected by substance use disorder. We are committed to providing a wide range of accessible, coordinated and well-integrated services that benefit the community and support our patients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports the mission, each employee will, at a minimum:

1. Have a basic knowledge of substance use disorders.
2. Recognize the importance of family, social networks, and community systems in the treatment and recovery process.
3. Respect the diversity and uniqueness of each person and organization we serve.
4. Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.
5. Uphold the highest standard of customer service to clients, referents and all community partners.

The Quality Specialist III assures that this mission is the foundation for the delivery of services and carrying out job duties.

POSITION SUMMARY
The Quality Specialist III (QS III) supports the Quality Management Department’s strategic vision for quality management within the organization. This role will help to identify opportunities for improvement and develop, implement, and monitor strategies that will contribute to desired outcomes. To accomplish this, the QS III will regularly review and analyze program and organizational data, develop recommendations, and work collaboratively with teams across multiple departments. Together with the Quality and Licensing Manager, they will lead quality improvement projects within the organization and contribute to an organizational culture of quality.

This role reports directly to the Quality and Licensing Manager.

ESSENTIAL JOB FUNCTIONS

• Compile and analyze data related to program outcomes, critical incidents, clinical documentation, and satisfaction surveys, and other as assigned.
• Identify and communicate trends and patterns based on collected data.
• Monitor internal dashboards to identify priorities for the QM department to address.
• Develop quarterly reports based on the patient satisfaction survey data.
• Communicate report findings with program leaders and other audiences as directed.
• Participate on the Quality Improvement Committee and provide leadership for sub- committee projects as needed.
• Assist with State Licensing audits and accreditation activities.
• Monitor and support quality improvement plans relating to the QI Committee and/or external licensing/accreditation agencies.
• Conduct additional program audits as needed.
• Support the review of policies and procedures by reviewing for alignment to OARs, CARF, and other policies.
• Assist with onboarding new staff and present at the New Employee Orientation (NEO) as requested.

SUPERVISORY FUNCTIONS

• This position has no supervisory duties.

ADDITIONAL JOB RESPONSIBILITIES

• Special projects and other duties as assigned

QUALIFICATIONS

• EDUCATION AND EXPERIENCE REQUIRED
• Bachelor’s degree or commensurate experience
• Experience with substance use disorders (SUDs) and mental health (MH) services
• Experience with clinical documentation review
• Experience, competence and comfort with working a fast-paced environment
• Experience with ASAM criteria and levels of care

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Ability to work in a fast-paced, team environment with sensitivity toward clients needs and critical deadlines
• Must possess excellent communication skills to interface with providers, staff and management
• Group facilitation skills
• Proficient in Microsoft Office software
• Communicate information effectively in writing and verbally
• Strong capability of working both independently and as a member of a collaborative team
• Strong attention to detail
• Ability to organize time, set priorities and meet deadlines of conflicting demands
• Maintain confidentiality of sensitive information and documents
• Ability to multi-task

OTHER REQUIREMENTS

• Verification of Sobriety, per Oregon Administrative Rules (OAR) standards
• DHS Background Check Approval
• Successful completion of Drug Test upon hire
• Documentation of Tuberculian test and/or evaluation with negative results or evidence of non-communicability

WORKING CONDITIONS

• Prolonged use of computer.
• This position generally works in an indoor office environment with infrequent travel between sites or to special events.
• Exposure to potentially hazardous cleaning chemicals, personal protective equipment provided.

Job Type: Full-time

Pay: $22.00 - $23.87 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Portland, OR 97216: Reliably commute or planning to relocate before starting work (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

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