Job description

• Work as part of the Outpatients Department multi-disciplinary team, providing an efficient administrative service
• Record all outpatient attendances (cashing-up) on the Patient Access System
• Book follow-up appointments, discharge back to the GP and/or add to waiting lists
• File documents according to Information Governance policy
• Communicate with patients, visitors and staff in a professional and courteous manner
• Communicate effectively using all available forms of communication
• Maintain an uncluttered, tidy and hygienic and sanitary work area including cleaning and wiping of surfaces
• Support the Service Manager and Supervisors in developing a patient focused service.
• Process patient data and appointments using the Trust Patient Access System (PAS)
• Treat patients and their information/data with tact, discretion and confidentiality, in accordance with the Trust Information Governance Policy and the Data Protection Act
• Record outpatient attendances, Did Not Attends (DNAs) and Could Not Waits (CNWs) on PAS within stipulated timeframes to ensure that the Trust receives appropriate funding
• Ensure all patient information is complete and up to date on the Trust PAS
• Identify, investigate and correct PAS discrepancies ensuring GP and personal contact details are accurate and up to date
• Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters and transport patients in line with Trust standards
• Complete appointment outcomes such as booking patient follow-up appointments, discharging back to the GP or adding to waiting lists as indicated on the manual or electronic outcomes forms within stipulated timeframes
• Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic to achieve RTT targets
• Use your excellent written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff
• Be a calm, supportive, flexible and adaptable member of the team
• Deal with all enquiries in a professional and co-operative manner

All staff employed by the Trust are expected to embody our ‘HEART’ values throughout their employment. The values describe how we interact with each other and our patients and underpin everything we do and say to achieve our vision:

Honesty - open and honest in everything we do

Equity – we value all people equally and treat them kindly whilst recognising individuality

Accountability – we will provide excellent care and ensure the safety and wellbeing of all patients

Respect – we treat everybody the way we would like to be treated

Teamwork – we work together to make improvements, delivering consistent, high quality, safe care.

To view the main responsibility, please see the attached the Job Description and Person Specification

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