Job description

The Club
Founded in 1896 as Illinois third golf club, Exmoor is a private, full-service country club, located in Highland Park, Illinois, 28 miles north of Chicago. With a championship golf course designed by Donald J. Ross, Exmoor continues to fulfill its original mission as a family club devoted to the game of golf, while offering a growing range of sports and social opportunities. Sports at Exmoor include golf, curling, tennis, swimming, ice skating, platform tennis, cross country skiing and the fastest growing sport in America pickleball. Members of all ages enjoy a year-round schedule of exciting social activities.
The Clubs mission is to provide the finest golf, sporting, and social experiences for its community of member families and their guests all year long.

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Position Description:*

Answer incoming calls effectively; forward phone calls to other club extensions or voice mail boxes or take messages from callers. Greet members and guests who are visiting the club.

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Responsibilities:*

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Answers the telephone; transfers calls to proper extensions; takes messages for members and staff.

• Greets members and guests.
• Secure member reservations for dining and events through the reservations system.
• Provides accurate and timely information to those in-person at reception, as well as those calling on the phone
• Monitors member coat room and assist guests as necessary
• Monitors weekly that the public & private side of the website is updated with correct information
• Assist with updating and monitoring the club’s Social Media
• Helps the membership with any questions pertaining to the mobile app and mobile ordering
• Provides schedule and other club information to members and guests.
• Sorts and distributes incoming mail.
• Fulfills members’ requests; for example, places phone calls and holds letters or packages.
• Performs on- or off-site errands.
• Performs general office work such as word processing, filing and operating copy and fax machines.
• Works on special projects as assigned.
• Maintains supply inventories for reception area.
• Reports presence of unauthorized visitors in or around club facility.
• Performs other duties required by the manager on duty.

Qualifications:

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Proven work experience as a Receptionist, Front Office Representative, or a role within Customer Service.

• Possess a professional demeanor in greeting and assisting members, guests,
• and visitors
• Proficiency in Microsoft Office Suite
• Should exhibit a pleasant, respectful, and attentive approach to all visitors and callers
• Well-spoken, must be able to communicate effectively across all levels of staffing and membership
• Excellent organizational skills
• Must be dependable and reliable to meet scheduling requirements
• Skills in web maintenance, marketing, and member communication pieces/projects are a plus
• Excellent customer service skills and an open, courteous, and friendly personality are required.
• Excellent oral and written communication skills.
• Social media experience is preferred
• Must have a working knowledge of using and programming multi-line telephone equipment and reservation systems.
• Must be able to efficiently handle multiple tasks concurrently while meeting deadlines, prioritizing tasks, and providing excellent member service.
• Knowledge and ability to perform required roles during emergency situations.
• Must be available to work primarily nights and weekends.

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Note:*

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Management reserves the right to change, rescind, add, or delete the functions of this position at any time.

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All offers of employment are based upon satisfactory completion of background and drug screening results._*

Job Type: Part-time

Pay: $17.50 - $18.50 per hour

Benefits:

• Employee discount
• Referral program

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