Job description

The Regional Teller serves as a vital member of our retail banking network. They will have the unique opportunity to work several branches within their region, offering short-term to long-term support as needed. This role is responsible for operational compliance and adherence to policy. Handles daily account maintenance and other service issues as necessary, process deposits to customer accounts and properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments.

POSITION REQUIREMENTS

The Regional Teller are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).

- Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts.
- Cash checks for customers and non-customers according to bank policy.
- Process and properly record the sale of monetary instruments (i.e. official bank checks).
- Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments.
- Process foreign currency purchases and sales.
- Process various types of loan payments and credit card cash advances.
- Relative to all duties, must adhere to all bank policies and procedures.

Qualifications:

Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment.
Individual should be an outgoing self-starter and be technically literate.
Basic business acumen and professionalism is a must.
Strong written and verbal communication skills are critical.
Ability to build relationships and strong alliances across the organization.
Ability to quickly learn all there is to know about the products and services offered by the bank.

One-to-two years of sales experience in a retail environment preferred. Some banking experience is preferred (i.e. teller or otherwise) is a plus.

High School or equivalent

Work Requirements:

Since this position offers the unique opportunity to work on teams in multiple branch locations, having access to reliable transportation is a requirement for this role. Eastern Bank provides mileage reimbursement for any distance traveled beyond the normal daily commute.

Individuals in this position MUST be regularly scheduled to work 40-60% of his/her time each week on the platform, and the remaining 40-60% of his/her time on the teller line. No more than 60% of total scheduled time may be spent in either role.

Ability to stand and remain standing for up to five hours at a time without a break

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Physical setting:

• Office

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Experience:

• Cash handling: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Banking: 1 year (Preferred)

Work Location: In person

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