General Summary of Position
Performs Patient Access and registration duties through system applications, answer phones, pre-register patients for upcoming admissions, verifies patient demographics and insurance coverage via EEM system and functions as a liaison to Patient Accounting. May perform duties related to cash collection. Demonstrate strong customer service and communication skills. Adhere to HIPPA and patient confidentiality requirements. May act as patient's first point of contact.

Minimum Qualifications
High school graduate or equivalent required. CHAA certification within one year of hire.

Minimum score of 70% on Customer Service Skills and Medical Abbreviations testing. Knowledge of healthcare payer types.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.
• Provide excellent customer service in all patient communication with the goal of providing accurate and timely registration educating and providing service and support as the first point of contact for MedStar St. Mary's Hospital.
• Timely and accurately follows the registration process and maintain an error rate of less than two (2) percent.
• Creates encounters and obtain patient information for requested services as directed by the clinical department and location of services.
• Calls patients to complete the “Pre-registration” encounter for upcoming services and maintain appropriate work lists to insure all information is obtained prior to service. If required to complete registration call physicians and other entities for additional information.
• Compliance, 100% with all MedStar St. Mary’s rules and regulations with arm banding, two patient identifiers, patient and document hand-off procedures, as well patient interaction and communication as directed and specified by service location.
• Proficient in all Patient Registration applications to include FirstNet, using the quick reg. tool as well as completing the registration.
• Follow established workflow process through signature handoff, to include update registration with changes in patient information, authorization, and referral information and obtains accurate insurance information by copying insurance cards.
• Must be knowledgeable of all Patient registration procedures including down-time procedures.
• Performs other related duties as assigned and maintains requirements of career ladder.

  
  
  

  
  

  Why MedStar Health?
  At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

  • Strong emphasis on teamwork—our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
  • Comprehensive total rewards package—including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
  • More career opportunities closer to home—as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

  
  

  
  

  About MedStar Health
  MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It’s how we treat people.