French Customer Service Advisor

Work from Home - Fully remote role

Monday to Friday - 9-5:30pm, occasional late shifts and weekend every 4 weeks

Annual Salary - £22,000

Start date - Monday 16th January 2023

Are you fluent in French and looking for an exciting new career opportunity?

Exciting opportunity with our market leading Ecommerce client. We're looking talented French speakers who are creative big thinkers with small egos to achieve our ambitious plans. Most importantly you will bring strong French customer service experience and an ability to 'wow' the customer.

In return we are offering you a competitive salary of £22,000 with a fully remote working position. Full training and equipment is provided for.

Key Responsibilities:

• Communication with French speaking customers via phone, email and livechat
• Taking control of situations and thinking on your feet to make smart decisions in order to resolve customer queries.
• Understanding customer's needs so as to be able to deliver the best solution for each of them in line with our key performance indicators
• Working independently to find information to exceed customers' expectations and educate yourself
• Navigating multiple systems simultaneously in order to update e-records promptly and accurately
• Proactively provide support and assistance to colleagues and work together as a team to provide feedback and suggestions to help the company grow & retain its customer base
• Maintain confidentiality in receiving and recording payments and reporting any discrepancies regarding information or system faults in line with operational procedure

Requirements:

• Fluency in French - Essential
• Experience in a contact centre or customer facing role
• Demonstrate excellent customer care skills
• Willing to go above and beyond to deliver an excellent customer experience
• Able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed
• Can adapt quickly to changes in products, process and technology
• Proven track record of excellent attendance and time-keeping

Note* all candidates applying must pass a criminal record check and language test

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age