Residency Customer Advocate
Full Time
Salt Lake City, UT 84112
$16.50 an hour
Posted
Job description
This position is responsible for providing general student support for prospective and current students regarding their residency for tuition purposes at the University of Utah. This will involve general knowledge of residency policies, procedures and deadlines along with familiarity with other campus departments and resources. The employee will answer incoming phone calls from students, family members and department representatives and provide answers to customary questions such as application status, submissions deadlines, required documentation, etc. They will also provide general support at the office walk-up window, assisting students with residency queries in person. In addition, they will provide a level of email support, answering foundational questions within the residency inbox. Employees will collaborate with other staff to provide answers and support for more detailed student queries and may be asked to assist with other internal departmental questions.
Staff are required to be in the office; this is not a remote position.
Staff are required to be in the office; this is not a remote position.
Responsibilities
- Develop and maintain a general knowledge of in-state tuition residency policies, practices and deadlines along with related resources
- Answer telephone queries relating to in-state tuition residency and provide general student and department support
- Provide in-person support to students visiting the office walk-up window
- Provide email support through the residency inbox
- Collaborate with in-state tuition residency staff to provide detailed student support when needed
- Attend all-staff training sessions and area meetings as instructed by supervisor
- Resolve problems and complaints by researching and locating other sources to assist in solutions
- Collaborate and assist with department projects and objectives when requested
- Demonstrate excellent customer service and effective communication skills
- Complete tasks assigned by supervisor in a timely manner
- Other duties as assigned
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Minimum Qualifications
Required
Two years of experience in communications, customer service, or equivalency (one year of education can be substituted for two years of related work experience).
Preferred
Experience with Epic and Outlook.
Two years of experience in communications, customer service, or equivalency (one year of education can be substituted for two years of related work experience).
Preferred
Experience with Epic and Outlook.
Preferences
Type
Benefited Staff
Special Instructions Summary
Additional Information
The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34
CFR
part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:
Director/ Title IX Coordinator
Office of Equal Opportunity and Affirmative Action ( OEO /AA)
383 University Street, Level 1 OEO Suite
Salt Lake City, UT 84112
801-581-8365
oeo@utah.edu
Online reports may be submitted at oeo.utah.edu
For more information: https://www.utah.edu/nondiscrimination/
To inquire about this posting, email: employment@utah.edu or call 801-581-2300.
Office of Equal Opportunity and Affirmative Action ( OEO /AA)
383 University Street, Level 1 OEO Suite
Salt Lake City, UT 84112
801-581-8365
oeo@utah.edu
Online reports may be submitted at oeo.utah.edu
For more information: https://www.utah.edu/nondiscrimination/
To inquire about this posting, email: employment@utah.edu or call 801-581-2300.
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior
URS
service, may elect to enroll in
URS
if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from
URS
are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Do you have two years of experience in communications, customer service, a related medical field, or the educational equivalency.
- Yes
- No
Applicant Documents
Required Documents
Optional Documents
- Resume
- Cover Letter
- Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
- Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission
Open Date
05/05/2023
Requisition Number
PRN34861B
Job Title
Customer Advocate Spec
Working Title
Residency Customer Advocate
Job Grade
UGR
FLSA Code
Nonexempt
Patient Sensitive Job Code?
No
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Day
Work Schedule Summary
Monday-Friday, 8am – 5pm in office only
VP Area
Academic Affairs
Department
00295 - Office of Admissions
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$16.50
Close Date
Open Until Filled
Yes
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