Job description

Harborlight Homes is hiring!

Who We Are:

Harborlight Homes is a non-profit, Massachusetts-certified Community Development Corporation. Harborlight develops, manages and advocates for quality, service-enriched housing that is affordable and inclusive, collaborating with communities to cultivate just, equitable and sustainable housing opportunities vital to the health and strength of our entire region. By focusing on the housing needs of underserved populations and creating, preserving and operating, safe, affordable housing with supplemental supportive services, HCP strives to make homes available to all, because everyone deserves a home.

Our Mission:

“Collaborating with communities to cultivate just, equitable and sustainable housing opportunities vital to the health and strength of the individuals and communities of our entire region.”

Our energetic team of professionals is seeking a compassionate and committed person to serve as the Resident Services Coordinator to serve and support families and seniors in the North Shore community.

Resident Services Coordinator

Job Type: Full-time, 36 hours per week estimated.

Compensation: $44,000.00 - $48,000.00 per year

Benefits:

• Health insurance
• Dental insurance
• 401(k)
• 401(k) matching
• Flexible schedule
• Flexible spending account

Summary:

The Resident Services Coordinator (RSC) is instrumental in providing and coordinating support and resources to promote independence, positive health, and housing outcomes for the families and seniors living North Shore community properties. The RSC will play a crucial role in coordinating daycare/after school programming, educational and professional opportunities, culturally appropriate events, and will serve as an overall resource for families composed of different socio-economic backgrounds, ages, and compositions.

As a staff member who works closely with many outside partners and agencies the RSC is always expected to conduct themselves in a professional manner that represents Harborlight's core Mission and Values. This position requires a high level of teamwork with a team of property managers, maintenance personnel, and others in order to best serve the residents of our community.

Essential Duties and Responsibilities:

• The RSC connects and supports residents to community resources to uphold lease obligations, live well, and make progress towards individual goals. This can include but is not limited to: daycare/afterschool resources, supporting with Beverly Public Schools enrollment, adult education or vocational goals, recreational programming for children ages K-12, and relevant group activities for both adults and children.
• Above all, works diligently with residents to ensure they are supported to remain housed. The RSC is instrumental in working with families to avoid preventable departures, intervening to extend tenancy when possible.
• Assist residents who are interested in identifying and accessing paths to meet education goals, grow income and assets, and pursue a path to home ownership if interested.
• Provides general case management and referral services for all residents needing or requesting assistance, including but not limited to rental assistance, health insurance enrollment or changes, support with benefits such as SNAP and unemployment, etc. Monitors progress through the various systems in a proactive manner and documents through case notes.
• Acts as a resource for residents who wish to learn about and access local resources and supports such as daycare, local schools, and employment opportunities.
• Meets with new residents prior and upon move-in, and establishes positive relationships to support successful transition.
• Informs residents of application procedures, client rights, lease obligations, and provides advocacy as appropriate.
• Develops, updates, and shares resource lists for residents.
• Accompanies property management when conducting apartment inspections to assist in resolving challenges or violations; documents challenges and reports to supervisor, scheduling follow up meetings with resident as needed until challenge is resolved.
• Collaborates with property manager on a daily basis, identifying residents in need of assistance and supports the resolution of any lease violations.
• Maintains regular documentation of referrals, resources, and outcomes in resident files in a secure location to ensure privacy and confidentiality.
• Completes monthly reports as requested and attends monthly meetings with other Harborlight staff.
• Establishes and maintains positive relationships with community agencies as needed to ensure positive rapport and partnerships to benefit residents.
• Provides support and crisis intervention on behalf of residents and their families.
• When required, effectively manages, and deescalates crisis situations, proactively communicating with Manager, local community, and other relevant Harborlight staff as needed.
• Networks with other housing and/or homeless agencies on the North Shore to provide alternative programming, housing, or other solutions.
• Attends professional seminars and conferences related to homeless services, trauma, family housing, and self-development.
• Attends and participates in departmental, organization-wide and other meetings.
• Acts in the best interest of the organization, reflecting the values of teamwork, collaboration, mutual respect, and a sense of humor.
• Other duties as assigned.

Qualifications: (Experience, Skills, Education)

• Bachelor’s Degree in Social Work, Psychology or Counseling or related field preferred.
• Reliable Transportation
• Two to three years experience in social service environment preferred
• Prior experience working with diverse populations preferred
• Competency with Microsoft Office.

Physical Demands:

• Required to sit for long periods of time.
• Infrequent light physical effort required.
• Ability to tour entire property, including common areas, outdoor spaces, and individual apartments.

Preferred Qualifications:

• Bachelor's degree
• Driver's License

More about us:

Harborlight supports fair housing policies and approaches and will actively resist any form of formal or informal housing discrimination.

• Harborlight creates, preserves, operates, and supports quality, economically accessible, community-rooted housing
• Harborlight creates safe, service-enriched, affordable housing that promotes stability while diminishing fear and vulnerability to suffering
• Harborlight creates safe, affordable housing promoting long-term, generational, economic upward mobility
• Harborlight influences long-term change for sustainable housing at the micro level, such as specific households, and at the macro level, related to systems causing or exacerbating housing hardship and the associated decrease of opportunity for people of modest and limited means

We strive to ensure every resident feels respected, part of our community and assured of our commitment to provide a safe, dignified, and well maintained property to call “home.”

NEXT STEP:

Qualified candidates of interest will be contacted and invited to participate in a 30 minute video interview. If you do not hear back from us, we are not interested at this time.

Job Type: Full-time

Pay: $44,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person

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