Location:

Highland Springs is a beautiful 89-acre continuing care retirement community in North Dallas, Texas. We’re part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states—and growing.

Highland Springs in North Dallas, is looking for a Resident Services Manager. The Resident Services Manager provides leadership and support to some or all of the following departments: Resident Services, Community Resources, the Volunteer Program, Wellness, Fitness/Aquatic Center, Community TV, Pastoral Ministries and Intermissions, creating and offering opportunities for resident engagement and enhanced quality of life.

How you will make an impact:

• Support the successful integration of person-centered, strengths-based programs and services for all residents.
• Develop and maintain a consistent and qualitative needs assessment of the population and provide high-quality responses to those needs
• Ensures compliance with all federal, state, local, and facility regulations and policies
• Support our independent living residents in the community, ensuring a successful life experience while promoting the social, psychological, emotional, physical, intellectual and spiritual needs of those living in the community.
• Recruit, hire, supervise, train and support a staff of the highest quality in each division of Resident Services.
• Participates in the Welcome Home Representative program. Establishes relationships with new residents and works to ensure their successful integration into the community.
• Participates in the coordination of services to residents through appropriate staff committees and departmental meetings.
• Reinforces positive employee relations, ensures standards of appearance are met, creates a work environment that encourages positive problems solving and facilities an engaged workforce.

What we offer:

Compensation: Commensurate upon experience starting at 60,000 per year.

• A "career for life" approach to professional and personal development for our greatest asset, our employees.
• State of the art community campuses, ongoing expansion plans, and design enhancements to ensure Erickson Living continues to set the standard for senior living excellence.
• Competitive benefit packages including medical, dental, vision and 401K with a match after 1 year.
• On-site medical centers, providing wellness visits and sick care for all employees over 18 years of age.
• Tuition reimbursement, certification reimbursement and student loan refinancing partnership programs are available.

What you will need:

• Bachelor's degree in a relevant field.
• 3 years of relevant work experience.
• Healthcare experience preferred
• The passion and desire to work with the elderly; understanding of the aging process and the physical, psychological and social needs of our residents.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.