Job description

Foodland, Hawaii's largest locally owned grocery retailer is looking for Restaurant Hosts/Hostesses to join our team. We are seeking high energy, responsible individuals who are passionate about creating a welcoming place for guests to enjoy high quality food & beverages.

The Restaurant Host must have excellent customer service, be able to work and communicate well with others, follow directions and standard operating procedures of the kitchen / restaurant. Restaurant Hosts must maintain a neat, well-groomed personal appearance, and observe company dress code. Restaurant staff must also abide by all company policies, house rules and guiding principles; support the company culture, values, goals and mission; and maintain a positive attitude toward the work and company.

This is an hourly position and we offer a comprehensive benefits package (specific benefits vary based on position and classification).

Responsibilities and duties include but are not limited to:

• welcoming guests in a warm and friendly manner using the ‘10/5’ rule
• Greet incoming and departing guests warmly with a genuine smile and eye contact
• Seat guests and manage the seating chart using proper seating rotation among the servers
• Monitor restaurant activity to determine seating and dining flow
• Manage the flow of guests into the dining room and bar, and provide accurate wait time to guests if appropriate
• Escort guests to their assigned table in the dining area, present menus, and introduce their server
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner
• Ability to read non-verbal cues and body language and use visual cues to seat guests in either the bar or dining area
• Assist with any special requests or guest needs
• Answer the phone within three rings, using the standard phone script
• Proficient in restaurant general information; hours of operation, cuisine/concept, etc.
• Help dining room staff as needed
• Maintain professionalism and composure while under pressure

Required Qualifications:

• Applicants must possess a strong dedication toward learning and motivation to progress in restaurant dining environment.
• Possess effective communication skills, positive attitude, and professionalism
• Must abide by company dress code and grooming standards, maintain good hygiene, good posture and have required uniform and tools.
• Responsive to constructive feedback from Chefs, Managers or staff.
• High school education preferred or combination of education and experience
• Previous hosting experience preferred
• Previous restaurant/bar experience preferred
• Must have TB Clearance
• Must comply with all company policies and requirements including COVID-19 related protocols such as daily wellness checks and wearing a face mask while at work

Maintenance and Safety:

• Comply fully with all safety policies and procedures.
• Maintain general housekeeping and sanitation standards in compliance with company policy and state and local health regulations on a regular, ongoing basis.
• Assist in keeping all sales and storage areas clean, clear and in good order.
• Comply with all company programs

General:

• Report to work on time and in uniform.
• Take direction from management.
• Work with a positive attitude and demeanor.
• Must be groomed, maintain good hygiene, good posture.
• Attend and participate in meetings as required.
• Take on new assignments with an eager and helpful demeanor.
• Achieve results within time constraints.
• Achieve established benchmarks by working with a sense of urgency.
• Other duties as assigned.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Sitting at a desk or table working on a computer (less than 10% of the time).
• Walking (more than 60% of the time).
• Vision, hearing, speech and literacy (critical).
• Lifting pushing, pulling or carrying up to 50 lbs. repeatedly (less than 5% of the time).
• Bending, kneeling, continuously standing (more than 10% of the time).
• Using chemical agents or wearing protective clothing (less than 5% of the time).

To apply, please attach your resume to this post.

We're sorry that we will not be able to respond to all submissions. Qualified candidates will be contacted.

Foodland is an equal opportunity employer.

Job Type: Part-time

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Vision insurance

Physical setting:

• Bar
• Upscale casual restaurant

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Application Question(s):

• Please provide a list of available times for each day noted below. Evening and weekend availability is highly desired and candidates with open availability, 7-days per week, will be contacted for next steps in the recruitment process:

• Monday:
• Tuesday:
• Wednesday:
• Thursday:
• Friday:
• Saturday:
• Sunday:

Education:

• High school or equivalent (Preferred)

Experience:

• restaurant/bar industry: 1 year (Preferred)
• customer service: 1 year (Preferred)

License/Certification:

• TB Clearance (Preferred)

Work Location: In person

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