Job description

Founded in 2009 by Nicole and Stephan Outrequin Quaisser as a single concept, named after the couple’s two children Luc and Mary. LM Restaurant Group remains a family-owned hospitality company that specializes in creating local gathering places that deliver great food and down-to-the-last detail service. LM is now almost 300 team members strong. Our portfolio includes an eclectic assortment of hotel restaurants and catering & event venues that all share a common goal: making people feel cared for especially when it comes to our team!

LM Restaurants currently include Grant Park Bistro, River North Bistro, Land & Lake Kitchen, Land & Lake Andersonville, Land & Lake Ravenswood, and Land & Lake Rosemont.

LM Catering & Events include: City View Loft, Kitchen Chicago, Lacuna Events by LM, LM Studio, and 26 event venue at the Eurostars Mag Mile Hotel and Sky on Nine event venue at the newly remodeled Staybridge Suites/Holiday Inn in Rosemont.

Location Highlight
LM Restaurant Group's Bistro concept is currently in use at two locations, Grant Park Bistro on the ground floor of the Le Meridien Essex Hotel in the South Loop and River North Bistro on the ground floor of the Eurostars Mag Mile Hotel in River North. The concept is an American bistro focusing on approachable contemporary dishes. The menu highlights dishes made with fresh, local, and seasonal ingredients and the beverage program focuses on local and regional products given the restaurants commitment to limit their carbon footprint. Diners can expect to find an affordable selection of unique American made wines as well as a variety of local beers and craft cocktails.

Job Description
Grant Park Bistro is seeking a dynamic leader to join our team as the Restaurant Manager. We are looking for someone who is at the early stages of their leadership career looking to grow within our organization and ready to dive into the Leadership world of Food & Beverage. The ideal candidate would be willing and eager to be a part of a high performing team who supports and inspires each other to be your best self-every day. You can count on a workplace where you can live the values that are important to you, such as protecting our planet and being part of an environment where diversity, equality and inclusion is actively lived every day. You will be empowered to take care of our guests and team members from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What will I be doing?

As the Restaurant Manager, you would be responsible for directing and administering the activities and services of River North Bistro in the company’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Plan and direct all aspects of restaurant operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counselling and evaluations, and delivering recognition and reward.
• Monitor and assess service and satisfaction trends, evaluate, and address issues and make improvements accordingly.
• Ensure compliance with health, safety, sanitation, and alcohol awareness standards.
• Initiate and implement up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue, including, but not limited to, creating new menus and cross-selling products and services hotel-wide.
• Recruit, interview, and train team members
• Compiles financial data related to operations, investigates and critique variances from expectations to determine cause and recommends appropriate management response to insure attainment of hotels financial objectives.

Other Duties

• All Team Members are required to fully comply with LM Restaurant Groups rules, regulations, and policies for the safe, secure, effective, and environmentally friendly operation of the restaurant. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
• Attend and participate in all hotels and/or Restaurant meetings, training sessions and other information meetings.
• Comply with the companies’ grooming standards for both uniformed and non-uniformed associates.
• Comply with the companies’ service and behavioral standards towards our guests, vendors, and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
• Extensive knowledge of computer-based front and back of house POS Systems. Prolific in Windows, Lotus/Excel and MS-Office software operating systems and applications.
• Organization/prioritization skills necessary to meet month-end and year-end deadlines.
• Effective management, leadership, organizational and communications skills.
• All other duties assigned by the Director of Restaurant Operations

Qualifications

• Education: Bachelor’s or higher degree in a related field preferred but not required.
• Experience: 1 to 2 years progressive experience in managing Food & Beverage Operations.
• Computer Skill & Other Technical Skills: Ability to utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required.
• Ability to assemble, analyze, understand, and present integrated spread sheets and complex technical information to all levels of management.
• Experience in forecasting and budget preparation.
• Ability to learn, utilize and communicate effectively via company issued communication devices (e.g., cell phones, etc.).
• Problem solving and analytical skills.
• Communication: Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred: Spanish.
• Licenses or Certifications: SERV Safe and Bassett certifications required
• Other: Must be customer-service oriented and have excellent hospitality skills. Must be able to calculate basic mathematical functions. Preferable Bilingual (Spanish)
• Ability to work flexible schedule to include weekends and holidays.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Restaurant type:

• Casual dining restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Chicago, IL 60605: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Restaurant management: 5 years (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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