Retail Guest Support Associate (Bilingual)
Full Time
Burbank, CA 91502
Posted
Job description
Retail Guest Support Associates
Part-Time Career Opportunities
At Bob’s Discount Furniture, we have fun, we love what we do and it shows in our expansive growth! Our Retail Guest Support Associates are the cornerstones of Bob’s success. Retail Guest Support Associates treat our customers in a cordial, respectful manner and are champions of the “Bob’s Way” of delivering a world class customer experience, both in person and over the phone. Retail Guest Support Associates are computer savvy, have the ability to multi task, have strong interpersonal skills and are career minded team players that set the benchmark high for true customer service professionals. Retail Guest Support Associates are responsible for providing exceptional sales support by processing sales orders accurately and efficiently while maintaining a positive mindset. Our Retail Guest Support Associates possess strong customer service skills with the ability to identify root causes in order to assist customers efficiently in a timely manner and with empathy.
"No phony sales, no phony gimmicks, just everyday low prices and value!
We call it the Bob’s Way because no one does it better!" - Bob Kaufman Founder and President Emeritus
At Bob’s we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun and team oriented work environment and great benefits!
The Benefits and Perks
-
Feeling under the weather, we’ve got you covered! We offer National Health, Dental and Vision coverage
-
Life insurance – Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!
-
401(k) Profit Sharing Plan – Generous Company match!
-
Paid Personal/Sick Days
-
Paid Vacation, Sick Days, Holidays and your Birthday! After all, your birthday should be a holiday
-
Employee Assistance Program
-
Our prices are already low, but why not more! Generous Employee Discount
-
The flexibility of working a Retail Schedule (weekends, evenings & holidays)
-
Need a pay advance? Take advantage of Bob’s Bail Out Program
-
Have an unexpected extraordinary expense? Take advantage of Bob’s Helping Hand Program. Bob’s cares and is here to help
-
And much more!
Many of our benefits are paid wholly or in part by Bob’s Discount Furniture and are available to eligible employees.
Job Responsibilities
-
Enter customer orders into system accurately and completely
-
Process payment to proper accounts
-
Answer incoming calls and respond to customer queries in a timely and courteous manner
-
Schedule deliveries that are convenient for the customer’s and comply to Company procedures
-
Maintain all open orders and courteously communicate status with customers
-
Responsible for security of cash and other legal tender.
-
Prepare daily deposits in accordance with Company policies and procedures
-
Work daily reports according to Company requirements
-
Assist Retail Guest Support Manager when needed
-
Assist with café, showroom displays, tagging, and other tasks as needed to help maintain a customer friendly showroom in keeping with the standards of Bob’s Discount Furniture
Required Qualifications
-
Flexibility to work a 5 day retail schedule that includes nights, weekends (both Saturdays and Sundays for Full Time, either / or for Part Time), and most holidays.
-
Solid knowledge and competence on Microsoft Office Products
-
Excellent phone manner
-
Strong cash handling skills
-
Excellent verbal and listening skills
-
Strong interpersonal and human relations skills
-
Proven analytical and problem solving skills
-
Ability to use sound judgment and decision making
-
Good coordination skills
Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:
$16.00 - $19.55 per hour
Bob’s Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.
abouteureka.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, abouteureka.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, abouteureka.com is the ideal place to find your next job.