Salary: £20,251 per annum to £22,107 per annum.

At Northern, we aim to develop and champion excellence in not only our services but also our people. We are currently looking for Revenue Officers to join our Revenue Protection Team, with the goal to deliver excellent customer service whilst reducing ticketless travel across the Northern network.

This is a fantastic opportunity and you’ll be passionate about delivering exceptional customer service, but also enthusiastic about upholding and driving forward on Northern’s revenue protection activities.

Northern will provide full training for the role, where on completion you will be self-assured when dealing with all travel irregularities including Unpaid Fares Notices, Travel Incident Reports and Penalty Fares, as well as upholding Railway Byelaws.

You’ll also get the opportunity to obtain a Level 3 NVQ qualification in Investigative Practice, which will assist you when dealing with travel irregularities across the Northern network.

Role Responsibilities:

In the frontline customer facing role, you will travel up and down the Northern network performing the following duties:

• Monitor the on-train environment and inspect, validate, and issue tickets as appropriate

• Deal with travel irregularities such as Unpaid Fares Notices, Travel Incident Reports and Penalty Fares

• Provide exceptional levels of customer service whilst assisting passengers as they travel on Northern services.

• Identify, report, and maximize revenue protection opportunities

• Preparing any necessary reports in furtherance of Revenue Protection activity

• Monitor the on-train environment and inspect, validate, and issue tickets as appropriate

• Undertake ticketless travel surveys

• Uphold Railway Byelaws

• Complete a Level 3 NVQ in Investigative Practice; with ongoing assessments to ensure competence in the role

About You:

You should be able to demonstrate the following skills, qualifications, and behaviours:

• Able to demonstrate excellent customer service and interpersonal skills
• Naturally resilient, with a positive attitude towards their work and the customers they serve
• The ability to remain patient, self-assured and calm in stressful situations, by demonstrating tact and diplomacy.
• Ability to communicate effectively face to face; and when writing reports
• Experience of following rules and regulations in a similar environment (desirable)
• Have previous experience in a similar enforcement type role (desirable)
• Commitment to partake in training
• Work as part of a team
• Level 3 NVQ in Investigative Practice or similar (desirable)
• Ability to work irregular shift patterns and unsociable hours

Our Benefits Package:

• Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.

• Full Uniform for Frontline Facing Roles - our frontline people are the face of the business, so we provide you with a stylish and high-quality uniform.

• Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year.

• Recognition Programmes - from our Loyalty Awards events to our Proud to be Northern Awards, we make sure our people know they’re appreciated.

• Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.

• 75% discount with other Train Operating Companies - after 2 years with us, you’ll also get discounted travel on many other rail services in the UK and Europe.

• Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution

• A generous holiday entitlement - our incredibly generous holiday entitlements can help you feel like you can get away too.

• Maternity and Paternity Benefits - we go above and beyond the standard, and mums can enjoy 9 months’ maternity leave on full pay while dads can make the most of 2 weeks’ paternity leave on full pay.

• Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.

• Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more

Our Selection Process:

Our selection processes are designed to make joining Northern as smooth as possible, it not only provides us with the information we need to choose whether you’re the right person to deliver a great service to our customers, but also to make sure we’re also the right team for you.

Your on-line application:

The first thing you need to do is complete our online application form and tell us a little bit more about yourself.

Once we have all your details, we will be back in touch to let you know what to expect.

Important: Northern reserves the right to close the advert before the published closing date if high volumes of applications are received. In this situation partially completed applications will not be progressed forward or given extra time to complete.