Job description
RESPONSIBILITIES/DUTIES:
- Leads Hotel day-to-day operations in partnership with the Assistant Guest Experience Manager, Facilities Manager, Sales Department, Housekeeping Manager/Supervisor and Guest Experience Team.
- Able to perform all front desk, reservations, and assistant manager duties.
- Leads the development and implementation of daily procedures and processes to ensure a seamless guest and team experience.
- Collaborate with the Reservations/Sales Team to maintain the PMS, lead generation sites, and booking engine platforms while preserving a relationship with the Call Center to drive consistency and opportunities to foster and grow all revenue streams within The Perry Hotel & Marina
- Leads, in partnership with Human Resources Manager, the ongoing team development in a way that facilitates excellence and maximized profitability. This responsibility includes training, recruitment and onboarding, performance reviews, and processes development/improvement to drive consistency and memorialization of standards and expectations.
- Leads, in partnership with the Revenue Manager, the development and implementation of rate strategies to support revenue optimization and achieve financial goals through the analysis of market demands and trends.
- Oversees the Hotel property and communicates with multiple departments daily. This includes but is not limited to Front Desk, Reservations, Shuttle Drivers, Pool Attendants, Bellmen, Retail and Housekeeping.
- Work with the Facilities Team and Housekeeping Department to support the maintenance of the rooms, property’s assets and equipment. Required to troubleshoot and report equipment problems to the proper departments or Facilities manager on duty. This includes utilizing Slack and Upkeep appropriately.
- Promotes togetherness between all departments throughout the entire organization to promote the execution and delivery of memorable hospitality experiences through exceptional service and operational efficiencies.
- Be highly knowledgeable about our property and the surrounding areas, acting as a concierge resource for all guests. This includes but is not limited to retail, rooms, reservations, food & beverage opening hours and services, tours and activities and surrounding area amenities.
- Respond to all guest issues, both verbally in person as well as in writing through surveys and reviews. Ensure they are resolved efficiently and immediately in a professional manner which does not negatively impact on the reputation of The Perry Hotel & Marina.
- Must always ensure cleanliness and a pleasant atmosphere throughout the Hotel and environs.
- Ensure all team members complete duties and assignments accurately while maintaining smooth operations and that daily operations continue smoothly and that all guest relations issues are handled effectively.
- Maintain communication with the General Manager regarding all updates and/or significant information at end of each shift.
- Verify all workstations are secure and clean at close of shift
- Must be well groomed and maintain a high level of professionalism at all times.
- Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
REQUIRED TRAINING/
EDUCATION/EXPERIENCE:
Prior Hotel experience preferred, but not
necessary.
MINIMUM QUALIFICATIONS:
- Good communication and interpersonal skills.
- Must have command of the English language, written and verbal.
- Must be able to organize time effectively and work flexible and extended hours if necessary.
- Must be able to work flexible days and hours, including weekends and holidays.
- Ability to work in a team-oriented, high-volume, fast-paced, guest-centric environment.
- Basic mathematical skills.
- Able to stand/sit for extended periods of time.
- Must be alert to the guests’ needs.
- Able to lift 60 pounds.
- Good hearing and vision with or without corrective lenses.
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