About the role

RS Local Branch Manager - Newcastle

As the RS Local Branch Manager you will, lead, shape and deliver a RS Local Branch (face-to-face, telephony, email, web, social) customer contact channels and provide a seamless service for commercial activities, driving customer experience, growth, and margin.

To drive a profitable branch that is efficient and effective, you will understand our marketplace, our customer’s maintenance/purchasing strategies, and contribute this learning to the future development of the RS Local Branch and the wider sales teams. You will also work collaboratively with all sales communities to make the RS Local Branch the heartbeat of the region and the wider business community.

Key accountabilities:

• Set branch direction whilst developing operational opportunities to deliver excellence.
• Equipped with high quality commercial skills, able to make sound and well considered commercial decisions with regard to business opportunity and risk.
• Achieve all KPI’s aligned to Northern Europe Sales & Customer Operations and create high performing teams in own and other departments.
• Drive profitable growth & loyalty from all revenue streams within the RS Local Network.
• Demonstrate leadership qualities in all activities and become a role model across the organisation.
• Maintain Service Level agreements across all customer contact channels throughout operating hours.
• To maintain process, procedure and policy is adhered to across all who interact with customers.
• Drive improvements in Inventory and warehouse optimisation.
• Adhere to a multi-channel Quality Assurance Framework ensuring a standard of customer interaction regardless of channel or department.
• Utilising Enable Team’s Customer Insight to identify and drive Customer Experience improvements - working closely with digital, logistics and supplier-based teams to act upon customer feedback.
• Implement Service Effectiveness programmes as directed that are focused on continually improving processes to become more seamless and drive improved experiences internally and externally.
• To implement Service Effectiveness programmes as directed to support and develop our people creating a true learning culture focused on personal development.
• Be a brand ambassador on a national stage through Company, Network, Industry events.
• Create and manage budget to maximise operating profit.
• Be an active member of Leadership team to execute plans to time and budget.
• To be compliant against all recognised standards both internally and externally; to implement and execute risk strategies.
• Collaborate with UK Sales Leaders to create direction of travel for regional performance and drive demand creation to achieve heartbeat of region status and sharing of best practice.

What we’re looking for:

• Leadership experience in a matrix and complex organisation or branch based business
• Experience of mentoring, coaching and motivating with a view to create high performing teams
• Experience of leading branch operations and driving sustainable continuous improvement
• Experience of budget, risk and compliance management in a large and complex organisation
• Experience of delivering results consistently
• Experience of improving customer experience and implementing operational service capabilities for new service propositions
• Stakeholder management skills with the ability to influence, negotiate and gain buy in at all levels of the organisation
• Self-organised, flexible, motivated, driven to succeed and to share success through others
• Commercially focused to drive profitable results for the business
• Experience of budget and risk management
• Strong leadership, customer relationship skills and a broad range of proven managerial competences and exceptional influences skills.
• A strong team player, who is self-driven, with a high personal commitment to energising, building and developing a business
• Numerate and literate with a strong ability to analyse, diagnose and implement business improvement plans
• Experience in developing customer relationships to drive sales growth in a Corporate environment

We are RS Group

Since 1937, we have been a leading distributor of Electronic, Electrical & Industrial components and supported generations of engineers with products for all types of applications.

As a FTSE 100 company with £2 billion in revenue, we have nine operating brands: RS Components, Allied Electronics & Automation, RS PRO, OKdo, DesignSpark, IESA, Synovos, Needlers and Liscombe. We operate in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide

Our vision is to become first choice. Not just for our customers and suppliers, but also for our people.

At RS Group you’ll be encouraged to think differently and share your ideas, helping our customers to create, develop and discover. As we grow our business, we’ll help you grow – expanding your expertise and helping you become the best you can be. You’ll be proud of the impact you make on the world and appreciated for what you do.

Are you ready to explore the possibilities?