Job description
POSITION OBJECTIVE
This position is responsible for the resolution of technical issues and technical training for the Epiroc URE(Underground) Product through close cooperation with all stake holders including, the Epiroc URE Product Company, Customer centers, Dealers and end users. Provide high quality communication, technical support, training material for the related products.
PRINCIPAL RESPONSIBILITIES
Provide technical support to customer centers in the Region.
Communicate with engineering as well as vendors to resolve quality issues.
Prepare Training material on the repair and maintenance of all URE (Underground) products. The focus of training will be for internal Customer center personnel and customers.
Take an active role in new product development working closely with the engineering group ensure you are fully conversant with all facets of the machines function, maintenance and operation.
Provide machine commissioning and training ensuring that the supporting Customer Center has the necessary knowledge and skill to provide ongoing world class support.
Actively track the performance of new product ensuring quality feedback provided to engineering including but not limited to, lower than expected component life’s, opportunities to improve design and structural areas that need improvement.
Communicate all relevant product technical service issues within the service and engineering group.
Prepare necessary information as requested whether routine or for special occasions.
Always be courteous and professional in all communications.
Extensive travel requirement for extended periods of time to support product deliveries and best practices throughout the Region.
PERSONAL CHARACTERISTICS
Ability to work independently and be a self-starter.
Willingness to grow within the business.
Excellent communication skills with a strong customer focus.
You are the go to person in your current role; people value your views and ideas.
EDUCATION & EXPERIENCE
BS Engineering (Mechanical) or the equivalent relevant work experience.
Experience in trouble shooting Hydraulic, low voltage electrics, air systems and RCS systems
An understanding of computers and associated systems (MS Office, Excel, Word, etc.)
Strong technical service experience, 5-10 years.
Excellent spoken and written English/ Spanish language skills – Other languages are a benefit.
United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.
In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.
We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.
Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com
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