Job description

Sales Support - Winter Haven, FL

To be successful in this challenging role you must have 3-5 years of relevant Customer Service experience or a similar position in a multinational company. Professionalism, self-development and being a good team player are key values. You will need to demonstrate excellent interpersonal and communication skills. You have good collaboration skills, are a quick learner and able to work with people from all backgrounds and disciplines.

Job Requirements

• Order entry and confirmation in Oracle; daily customer communication and follow-up
• Maintain customer requirements in Oracle Master Data at the sold-to, ship-to, and item level. Initiate request of new customer sold-to and bill-to accounts from sales. Verify proper links between customer and sales reps. Ensure correct pack type/fill weights, pricing minimum order quantities and correct units of measure are in Oracle
• Maintain order changes (either customer or IFF initiated), manage open orders, on-time performance metrics, and direct contact with Planning, Production, QC and Shipping to minimize or prevent delays or issues
• Managing customer required processes such as account/order maintenance via customer’s portal. Includes order retrieval, posting information such as confirmations, invoices, non-conformances, credits/debits. Ensure we adhere to SOX requirements.
• Communication with sales, customer support and IFF management; order tracking with Carrier/Logistics
• Issue customer required reporting such as open order reports, order pattern analysis, on time performance analysis. Maintain customer related data in SharePoint folder for admin.
• Manage safety stock agreements (blanket orders), review and maintain customer shelf-life, and container requirements for stocked items
• Initiate customer product returns, RMAs in coordination with production and shipping.
• Support office/admin functions as needed

Job Requirements

Required Skills:

• HS diploma/GED required, bachelor’s degree preferred
• Previous CS experience in manufacturing/operations environment strongly preferred
• Experience in a high volume, custom manufacturing environment strongly preferred
• Export experience strongly preferred
• Excellent verbal/written communication skills and attention to detail
• Strong problem solving and decision-making skills
• Microsoft Office expertise in Excel, Word, PowerPoint a must
• Adaptability, dependability, and time management.

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more…

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Winter Haven, FL 33880: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)
• Sales support: 2 years (Preferred)

Work Location: In person

abouteureka.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, abouteureka.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, abouteureka.com is the ideal place to find your next job.