WHAT YOU WILL BE DOING

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As an Operations Executive within our Santander Navigator team, you will be providing operational support for the commercial and corporate banks new digital platform. Santander Navigator collates our years of experience and knowledge in International & Transactional Banking into one online portal to help our clients find their way.

This role will involve you supporting the ‘human and digital’ operational aspects of the platform, ensuring outstanding customer service and technical support is delivered via our live chat function and telephone support lines.

You will also be collaborating with teams and partners to find solutions to client requests both internal and external.

The difference you’ll make.

• Preparing data, filtering and curation using our digital tools.

• Supporting with subscribers’ queries and payment issues.

• Shaping Data and learning new digital techniques, testing new builds.

• Supporting the origination of SME International client relationships through our events.

• Identifying new business opportunities for our origination teams by analysing relevant data Santander Navigator.

• Supporting the building and monitoring of the analytics on Salesforce required to monitor usage, behavioural data & operations management of user support required.

What you’ll bring.

• Experience in customer facing roles and understanding the importance of high-quality customer service

• Experience in preparing and analysing data

It would also be nice for you to have.

• Initiative-taking, take ownership of problems and sees them through to solutions.

• Previous demonstrable experience of successfully creating and developing relationships with tangible results.

• Excellent interpersonal, analytical, and critical thinking skills

• Understanding of International Business

What else you need to know.

This is a permanent opportunity which can be based anywhere across the UK. Predominantly this role will be based remotely, however there will be the requirement to attend team meetings approx. once per month.

How we’ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• £500 annual cash allowance to spend on our great range of benefits.

• Eligible for a discretionary performance-related annual bonus.

• Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.

• Voluntary healthcare benefits at discounted rates. Including : Bupa medical insurance, dental insurance, healthcare cash plan and health assessments

• Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year

• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

• Share in Santander’s success by investing in our share plans

• Support your favourite causes through charitable giving and our community partnerships

Learn more about our benefits and family friendly policies

#ThePlaceToBeYourself – Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

You can find out more about how we’re embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.

A bit more about Santander

At Santander we’re driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

What to do next:-

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.

Why not join our talent community where we’ll keep you updated with all the latest news and job information? Simply register your details on our careers site, ‘Join our Talent Community’ .